Without knowing anything specific to this seller, in general there’s a limit to how much sympathy I feel for “family emergency” and “going through some stuff” excuses when they (a) are used repeatedly over very long periods of time, and (b) there is limited or no communication between long delays.
We all have been through stuff. Since becoming a PCF member, I have had multiple members of my family and my partner’s family become ill and get hospitalized, some for long and stressful periods. Several of them died, including my father and my partner’s father.
And then there are all the other smaller personal dramas and setbacks one experiences in life, no matter how well one plans.
Not to sound harsh, but even when feeling overwhelmed, it does not take more than a few seconds to send a quick message telling someone that you haven’t forgotten them, and that you’re going to get to their order/request as soon as possible. Ideally giving them a timeframe.
It also really doesn’t take that long to box up most PCF shipments and stop at a USPS/UPS/FedEx place while going about other necessary errands. People sometimes act like this is some massive, all-day, nearly impossible task, when it’s really pretty easy stuff.
If anything, when I’ve been beset by some difficult long-term challenge or problem, it can sometimes actually be a relief and a positive distraction to take care of some other duller, more manageable task — like boxing up and shipping a small package. It’s something you can control and execute successfully in a short amount of time, when everything else around you feels like an endless, losing struggle.
Anyway, blowing off such obligations just makes the family emergency that much more miserable, knowing that other stuff is looming over your head and making strangers mad.
Another option: Don’t list sales in the midst of ongoing massive personal emergencies. (Sounds like in this case, the start of the problem predates the sale. But again, I am speaking more in general than about this seller’s specific case, which for all I know may involve truly some insurmountable tragedy.)