but post-Covid the level of service in every aspect of our lives seems to have dropped considerably. Lots of businesses are understaffed, struggling to fill positions, nobody wants to work, so they're just filling spots with warm bodies.
This is not going to be something that goes away for quite some time I feel. The pay needs to be increased by several degrees, offer benefits, and so on. The labour pool (yes, labour, eat it you Yankers) has had quite enough of being exploited to the point where NOT working is more lucrative thanks to federal Covid relief.
Are businesses willing to suffer for an undetermined amount of time (weeks, months, quarters, or even over a year) hoping to go back to the way things were pre-Covid in regards to wages? The organizations that pivot to the new paradigm of paying their employees worth a damn are going to make off like gangbusters in the next few years. As for those who refuse / can't because of their business model, they'll be the ones still struggling to attract any job seekers whatsoever.