At our new office in Tampa, our phone # is one digit away from a Lowes store, so we get their calls all the time.
What I've started doing is asking people what department they want, then I say I'll transfer them. Then I "transfer" them to every department but the one they asked for, and I keep using different names and voices as I do it.
Just had a guy call looking for Receiving so I "transferred" him to John in Hardware, then Mike in Lumber, then Ethel in Layaway.
So far the record is someone being "transferred" five times.
What I've started doing is asking people what department they want, then I say I'll transfer them. Then I "transfer" them to every department but the one they asked for, and I keep using different names and voices as I do it.
Just had a guy call looking for Receiving so I "transferred" him to John in Hardware, then Mike in Lumber, then Ethel in Layaway.
So far the record is someone being "transferred" five times.