Stackdclub
Sitting Out
I ordered 200 custom plaques at US1.9/unit plus post.
I supplied the artwork and it was proofed and approved as per image supplied. The supplier sent me a video to show them just before they’re packed up and shipped, in the video as they flip over the stack I spotted an alignment issue with the “1000” and also spotted that the serial numbers on them had 0000 format. The approval had 000 format as I have no intention of producing thousands of them.
They have said
-All plaques are exactly the same, which means that they will all have the allignment issue
-the “1000” could not be printed as Rustic like the proof because of the ink being metallic.
-the allignment doesn’t affect its function, therefore not an issue that they would reprint for free
Then…
-accept the order and inspect when it arrives and they will reprint the defective ones.
I recieved the shipping notice and custom forms last night, so they’re on the way. These were the last items on a large order…It has been holding up delivery of tables.
What would you do here?
I supplied the artwork and it was proofed and approved as per image supplied. The supplier sent me a video to show them just before they’re packed up and shipped, in the video as they flip over the stack I spotted an alignment issue with the “1000” and also spotted that the serial numbers on them had 0000 format. The approval had 000 format as I have no intention of producing thousands of them.
They have said
-All plaques are exactly the same, which means that they will all have the allignment issue
-the “1000” could not be printed as Rustic like the proof because of the ink being metallic.
-the allignment doesn’t affect its function, therefore not an issue that they would reprint for free
Then…
-accept the order and inspect when it arrives and they will reprint the defective ones.
I recieved the shipping notice and custom forms last night, so they’re on the way. These were the last items on a large order…It has been holding up delivery of tables.
What would you do here?
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