Can we talk about shipping insurance, and who's liable for loss or damage (1 Viewer)

Lol. No.

I provide a service and take no liability. I don't sell anything. Happy to give ya insurance on my discounted rate, but yeah. It's not on me. I just make sure the box is solid (@JMC9389 ) and send tracking.
I provide a service and take no liability. I don't sell anything. Happy to give ya insurance on my discounted rate, but yeah. It's not on me. I just make sure the box is solid (@JMC9389 ) and send tracking.
Fair enough. But I assume it’s offered every time w clear disclaimer/disclosure.
 
Let me tell you a story!

A buddy of mine in the UK was after a pair of limited edition Reebok trainers and I foolishly agreed to buy them for him here and ship them. The package was shipped by USPS with insurance and signature on delivery.

On arrival in the UK, it was handed over to Parcel Force where the driver delivered the package but as my buddy wasn't at home, the driver signed for it himself and left it on his doorstep. The package was stolen from my buddy's doorstep.

I contact USPS to claim the insurance and after a month, they get back to me and say the package was delivered and signed for - go away.

My buddy had to call Parcel Force multiple times to get them to admit that he didn't sign for the package and they change the package status to undelivered.

I contact USPS again and they say the package is still with Parcel Force and to wait.

My buddy has to call Parcel Force again and have the package marked lost.

I contact USPS once again and they say they will look into it. 3 months later, they accept that it's lost and pay out the insurance. It was probably 6 months from when I sent the package to when I got the insurance payout.

In conclusion, insurance will let you get your money back but not without a huge amount of effort on the part of both sender and receiver. You can see from my experience that the bulk of the work in getting the insurance pay-out was actually done by the receiver even though the sender is the only one able to claim on the insurance. If your buyer isn't willing to put in the effort to help get the insurance pay-out then who's responsible?

I fully understand why sellers are reluctant to send stuff overseas. I'm happy to send stuff abroad but I always state that it's at the buyer's cost and risk - learned the hard way. Is it fair, no; but it's a hell of a lot less hassle.
Insurance story's are the best. Not USPS, but Health....

Get CES, end up having a disc cut thru my spinal column over 8 weeks and paralyze my right leg.

Go to doc 7 times, he puts in for emergency MRIs to confirm, they deny each time saying I need Physical Therapy for my back strain. Go to PT and PT idiot says I just stained my back as I drag my leg around like a moron.

End up going to ER. They do emergency surgery and save my leg. Insurance Denys surgery for 28k because I didn't go to my Doc and get emergency MRI......

Lol. Okayyyyy. Thanks Aetna!
 
I'm not sure what changed my mind - it wasn't anything specific, just an evolution of thought, I guess.
Amazon, possibly? On Amazon, seller is responsible until the package is in the hands of the buyer. That means if the package was sent with tracking but no signature confirmation and a porch pirate snatched it off the buyer's front porch, the seller is at fault and the buyer gets a full refund. It's a ridiculous extreme imo
 
As a buyer, I expect chips to be packaged properly to protect the chips, shipped to the address that I provide, and given a tracking number so I can know exactly when it's delivered.

As a seller, I will do all of those things. But porch theft if my biggest fear. Maybe it's where I live, but I think the probability of porch theft (or contents theft in the back rooms of USPS) is much greater than the probability of a package being marked as "lost" or damaged. The first two problems (theft) would not be paid out via insurance claim (unless it happened exactly as @Darson described above). Only the 3rd would pay out. I PERSONALLY think the insurance is a waste of money -- it's just not going to get paid out, in almost any circumstance that would actually happen. I'd rather pay the $8 or whatever it is, to require an adult signature, and hope that the postal carrier is not a douche and sign for it. I also think insurance might actually put a target on a package, that might otherwise get delivered without incident.

With as many high dollar shipments as I've sent, I've been incredibly lucky. Bombproof the package, pay for signature, and pray.
 
I won't bring up such names, but what stops the seller from claiming shipping, claiming they filed a complaint, this has happened!

I wouldn’t do business on high value stuff with someone I don’t trust to do their part.

Until the buyer takes possession of the product, its the seller's responsibility full stop.
Disagree, if by ”full responsibilty” you mean responsible to reinburse buyer for shipments that have gone missing.
 
Until the buyer takes possession of the product, its the seller's responsibility full stop.

So I ship something per instructions from a buyer, and then get a message that says, "well, it didn't make it here on time, and now I'm on a 2-week vacation. Box is on my porch, maybe a neighbor can pick it up, we'll see".

Still seller's responsibility? Full stop? Nothing in this topic is full stop.
 
Clearly there are differing opinions.
Personally, I think it is.
I sold some chips last week. The seller paid for the chips and paid for the shipping. I’m sitting there with all the chips AND all the money. It feels to me like it’s my duty to get those chips to him. I thought about insurance. I thought about asking him to pay for it. I thought about asking him to split it. Both thoughts felt wrong. I paid for the insurance. Because if USPS lost that package, I certainly wasn’t going to keep that money.
I generally build insurance (and shipping) into the price of a sale. Kudos to you if you want to pay for that part of the expense of the exchange. I put that expense on the buyer. It is a sellers duty to send the chips, for sure. But, once you give them over to a shipper you relinquish control and it’s now on the shipper to execute that service. Which was also paid for by someone. Which begs the question, do you also pay for shipping or make the buyer pay for that?

Interesting question, but it’s really just a terms of sale thing. Who pays for what?
 
So I ship something per instructions from a buyer, and then get a message that says, "well, it didn't make it here on time, and now I'm on a 2-week vacation. Box is on my porch, maybe a neighbor can pick it up, we'll see".

Still seller's responsibility? Full stop? Nothing in this topic is full stop.
What if a bear stole your package? Is there bear insurance?
 
Insurance story's are the best. Not USPS, but Health....

Get CES, end up having a disc cut thru my spinal column over 8 weeks and paralyze my right leg.

Go to doc 7 times, he puts in for emergency MRIs to confirm, they deny each time saying I need Physical Therapy for my back strain. Go to PT and PT idiot says I just stained my back as I drag my leg around like a moron.

End up going to ER. They do emergency surgery and save my leg. Insurance Denys surgery for 28k because I didn't go to my Doc and get emergency MRI......

Lol. Okayyyyy. Thanks Aetna!
And on top of that, they gave you 2 bonus buttholes! I say that's a win, win, win.
 
What if a bear stole your package? Is there bear insurance?
I mean, I realize that this was an exaggerated example. But I've had something very similar happen as a seller, and it feels pretty helpless. I'm just trying to say that I don't think there is a black/white here -- it's situation dependent. There is no full stop.
 
What if a bear stole your package? Is there bear insurance?
This presents a new take on the old, “Does a bear sh*t in the woods” line: “Does a bear play poker in the woods?”
 
I mean, I realize that this was an exaggerated example. But I've had something very similar happen as a seller, and it feels pretty helpless. I'm just trying to say that I don't think there is a black/white here -- it's situation dependent. There is no full stop.
I'm just being me here, not anything more. Bears dude. Bears.
 
This presents a new take on the old, “Does a bear sh*t in the woods” line: “Does a bear play poker in the woods?”
Oh lord. He's gonna screw up all my chips with it's big paws and claws! Sonofa!
 
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Insurance story's are the best. Not USPS, but Health....

Get CES, end up having a disc cut thru my spinal column over 8 weeks and paralyze my right leg.

I told you not to play against Rinzler, but you didn’t listen.

Go to doc 7 times,
O/U was 6, I won $150 on this.
he puts in for emergency MRIs to confirm, they deny each time saying I need Physical Therapy for my back strain. Go to PT and PT idiot says I just stained my back as I drag my leg around like a moron.

End up going to ER. They do emergency surgery and save my leg. Insurance Denys surgery for 28k because I didn't go to my Doc and get emergency MRI......

Lol. Okayyyyy. Thanks Aetna!
When I rule this kingdom with a malled fist, the Insurance Rep, PT guy, and Doctor will all have to engage in hand to hand combat to determine who gets paid.
 
I told you not to play against Rinzler, but you didn’t listen.


O/U was 6, I won $150 on this.

When I rule this kingdom with a malled fist, the Insurance Rep, PT guy, and Doctor will all have to engage in hand to hand combat to determine who gets paid.
You bet on my leg and Penis being broke?

And I DIDNT GET A CUT. WHAT THE F MAN.
 
I mean, I realize that this was an exaggerated example. But I've had something very similar happen as a seller
(Thought bubble appears over Mel’s head as she thinks about being chased by a rabid and surprisingly spry woodchuck)
, and it feels pretty helpless
(New thought bubble and it shows Mel hiding in a wooden shed and thinking “this maybe wasn’t the bad tactical move”)
. I'm just trying to say that I don't think there is a black/white here -- it's situation dependent. There is no full stop.
(Josh and Bergs look at each and smile and start slowly nodding while both exclaiming in monotone voice “THERE IS ALWYAS A HARD STOP”. I had nowhere to go with this part, the visual just made me laugh).
 
Insurance story's are the best. Not USPS, but Health....

Get CES, end up having a disc cut thru my spinal column over 8 weeks and paralyze my right leg.

Go to doc 7 times, he puts in for emergency MRIs to confirm, they deny each time saying I need Physical Therapy for my back strain. Go to PT and PT idiot says I just stained my back as I drag my leg around like a moron.

End up going to ER. They do emergency surgery and save my leg. Insurance Denys surgery for 28k because I didn't go to my Doc and get emergency MRI......

Lol. Okayyyyy. Thanks Aetna!

I recently argued with urgent care staff about whether or not I needed an ambulance to go to the ER in the next town over. I lost. Can't wait to see the bill for the ambulance ride, and whether or not it's covered. Good times!
 
Oh, you got a cut.

Wait, you broke your dick? I coulda parlayed those at +220.
Yeah, I lost everything below my waist but my left leg. Good ol reliable.
 
Insurance story's are the best. Not USPS, but Health....

Get CES, end up having a disc cut thru my spinal column over 8 weeks and paralyze my right leg.

Go to doc 7 times, he puts in for emergency MRIs to confirm, they deny each time saying I need Physical Therapy for my back strain. Go to PT and PT idiot says I just stained my back as I drag my leg around like a moron.

End up going to ER. They do emergency surgery and save my leg. Insurance Denys surgery for 28k because I didn't go to my Doc and get emergency MRI......

Lol. Okayyyyy. Thanks Aetna!
I don’t know if this is a real story or not, but every time I read something like this I honestly wonder how so many people are okay with having to live with a healthcare system like this.
 
I recently argued with urgent care staff about whether or not I needed an ambulance to go to the ER in the next town over. I lost. Can't wait to see the bill for the ambulance ride, and whether or not it's covered. Good times!
I could’ve picked you up in my Subaru Outback while flashing a red light and yelling “WHOO WHOO WHOO WHOOOOOOOOO WHOO WHOO WHOO”.

They never stipulated that it had to be a real ambulance with a medical professional.
 
I recently argued with urgent care staff about whether or not I needed an ambulance to go to the ER in the next town over. I lost. Can't wait to see the bill for the ambulance ride, and whether or not it's covered. Good times!
Story time!

So I worked in the Hospital for a few years doing Security. We would assist getting patients in and back during serious moments. One Saturday an individual was screaming crying in a wheelchair with this quiet guy behind them, standing with a towel on his hand.

First person explains the injury. It's a ingrown toenail. We put them in line.

Second person walks up totally calm, removes the towel, and is missing 3 fingers with a fourth hanging off. Completely calm and cool.

We kinda go "uh oh!" And take him back immediately.

The crying individual then starts screaming that they were there first, and this is unfair. Put in a complaint.

Lol. Best part was when we asked where the fingers were. They suddenly realized they left them at home and had to call family to try and find them in his shop and bring them in ASAP....

Well......

well, the bad news was the dogs had access to the shop and had a snack while they were being seen. *Sad trombone music*
 
I don’t know if this is a real story or not, but every time I read something like this I honestly wonder how so many people are okay with having to live with a healthcare system like this.
No ones okay with it, but we don't make the money to change it. Yay broken systems!
 

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