Hyundai Car Dealership Issue- Full Engine Failure, Advice on how to escalate? (4 Viewers)

[BarrieJ3]

Lemon is a loosely used word. Only applies to new cars having the same problem 3 times within the first year. And those instances you do hire a lawyer (almost believe it was required).

Otherwise, if you’re just having repeated issues over several years and you didn’t have time to file the lemon law problem you also can hire an attorney and work against the manufacturer and once again the dealer should assist you. The lawyer will only get paid based on the manufacturer pays you. My buddy just had a shit box jeep go to the shop over 20 times. Jeep cut them a check for $9k, he kept the car, attorney got $3k.

You also don’t need a lawyer but obviously helps you immensely if your not well versed in filing customer complaints against mega corporations.

Bottom line; build a relationship with your local franchise dealer. Pick one that has a great service department, not necessarily the “best new car prices” although of course that’s a bonus. Almost all new car dealers will sell at invoice or below. The real gem is the service department, a general manager who is on site everyday, and a bonus if the dealership is locally owned and not some mega auto group corp.

yeah not a lemon. Wife’s Mercedes was a bought used (a year or two old), under warranty had piston head replaced 4 times. Never fixed the issue, all Mercedes dealers gave up. Car was in shop more than with us, now we’re just waiting for it to go kaput.

Much more important and current:
VW atlas bought brand new. All the known issues, including but not limited to warped rotors early on, infotainment system issues, blah blah. Drives bad, shudders in deep turns.

Brought it in repeatedly, all dealers say no issue.

Moved to NH, brought it into 3rd party VW shop for the first time - immediately identifies the issue, replicates it, shows me a video of issue, and says entire new transmission needed. Did it all for free, said no reason to have them do any work until their warranty work is done, even pulled the info that 3 available transmissions were in the US at the time.

Took it to the shop, they can’t replicate anything, no issues found.

I’m at 47,095 miles, warranty ends at 50k and in a few months. Feels like they’re just trying to wait me out at this point. I don’t know why shops don’t want any work on in warranty vehicles. We always service at dealers, we buy all the stupid sh*t with new cars that makes their whole profit, etc.

Edit - my kids are both getting Hondas/toyotas. A nice 1990 Tercel or 2006 accord with 190,000 miles, and another 200,000 miles left in em

 

[FordPickup92]

Having a lawyer reach out to us (car dealer) would be an instant stop working with the customer, park the car out back, and see you in court. Once customer engages in lawyers they gotta talk to ours. Would significantly delay any resolution especially a matter that’s needs addressed asap and is less than $5K.

Gotta go the civil route first (and he already has a loaner if I read it correctly).

I would say this is bad advice giving the circumstance fyi.

I'm not saying stop communication with the dealer as the customer and redirect all communication through a lawyer. I'm saying get a lawyers legal advice and have it in your back pocket, if you can't resolve the situation amicably

 

[doublebooyah85]

I'm not saying stop communication with the dealer as the customer and redirect all communication through a lawyer. I'm saying get a lawyers legal advice and have it in your back pocket, if you can't resolve the situation amicably

Gotcha. Gotcha! I think PCF gave him enough ammo tbh. And your other points were very valid.

 

[Kam]

And your other points were very valid.

I have never seen this statement on PCF after a disagreement

GL to OP and keep us posted how it goes.

 

[doublebooyah85]

yeah not a lemon. Wife’s Mercedes was a bought used (a year or two old), under warranty had piston head replaced 4 times. Never fixed the issue, all Mercedes dealers gave up. Car was in shop more than with us, now we’re just waiting for it to go kaput.

Much more important and current:
VW atlas bought brand new. All the known issues, including but not limited to warped rotors early on, infotainment system issues, blah blah. Drives bad, shudders in deep turns.

Brought it in repeatedly, all dealers say no issue.

Moved to NH, brought it into 3rd party VW shop - immediately identifies the issue, replicates it, shows me a video of issue, and says entire new transmission needed.

Took it to the shop, they can’t replicate anything, no issues found.

I’m at 47,095 miles, warranty ends at 50k and in a few months. Feels like they’re just trying to wait me out at this point. I don’t know why shops don’t want any work on in warranty vehicles. We always service at dealers, we buy all the stupid sh*t with new cars that makes their whole profit, etc.

They do want to work on warranty work bc the dealer gets paid back by the manufacturer but the dealer will get audited so they need to not only replicate the problem, but show a failed part (bc we send it back to manufacturer) to get authenticated/reimbursed.

Warped rotors is shit luck. Wear and tear item. Plug and play. May have sat on the dealers lot for awhile or at the manufacturing plant and rotors went to shit. Those come with a 12mo/12k mile warranty.

Transmission is troubling. When you shared the video with the franchise Dealer, what did they say? May just require multiple trips to the dealer to get the problem duplicated. Agree…pain in the ass.

Bummer about the Mercedes too. Ugh.

PS. Buy Japanese. Toyota/Lexus/Acura/Honda. Best vehicles made imho. Subarus are nice but the safety features can be a bit annoying, they leak oil, and metal rusts. But still run forever.

 

[BarrieJ3]

They do want to work on warranty work bc the dealer gets paid back by the manufacturer but the dealer will get audited so they need to not only replicate the problem, but show a failed part (bc we send it back to manufacturer) to get authenticated/reimbursed.

Warped rotors is shit luck. Wear and tear item. Plug and play. May have sat on the dealers lot for awhile or at the manufacturing plant and rotors went to shit. Those come with a 12mo/12k mile warranty.

Transmission is troubling. When you shared the video with the franchise Dealer, what did they say? May just require multiple trips to the dealer to get the problem duplicated. Agree…pain in the ass.

Bummer about the Mercedes too. Ugh.

PS. Buy Japanese. Toyota/Lexus/Acura/Honda. Best vehicles made imho.

Yeah new rotors needed at 15k, just laughed at that being expected.

Both dealerships mgr is unavailable, and they said the same line as you. If we can’t replicate it, we can’t resolve it. We need to have the codes or whatever to send in.

I said I experience it everyday. It’s going to cost me more than the car is worth to me when it breaks down out of warranty. 3rd party diagnosed immediately, what do you want me to do?

They said go talk to VW and work through their process and see what they say.

Da f*ck.

Appreciate your time and energy here. The expertise is valuable.

Sorry op for the hijack. Gl.

Oh, and japanese all the way every day. Unfortunately had to have a certain type of “premium” brand car (not my opinion obvi) due to work positions and appearances externally.

 

[doublebooyah85]

Yeah new rotors needed at 15k, just laughed at that being expected.

Both dealerships mgr is unavailable, and they said the same line as you. If we can’t replicate it, we can’t resolve it.

I said I experience it everyday. It’s going to cost me more than the car is worth to me when it breaks down out of warranty. 3rd party diagnosed immediately, what do you want me to do?

They said go talk to VW and work through their process and see what they say.

Da fuck.

Appreciate your time and energy here. The expertise is valuable.

Try to schedule an appointment and ask the mechanic/technician/service advisor to drive with you.

Also, I always recommend buying an extended warranty also known as a service contract. A couple heads up mentions though is most dealerships will negotiate the sale price of those extended warranties. They also will try to sell you a third-party warranty that they most likely have a vested interest in. Try to buy the manufacture backed contract. For example, Mercedes corporation sells extended warranties, but the dealer will also sell a third-party warranty program that they use more frequently. You want to buy the Mercedes backed manufacturer warranty that has better coverage and is more familiar across all dealerships in the states.

If you show up to Craig Auto with Craig’s extended warranty he preferred no big deal, but when you go to Bob’s Mercedes with Craig’s warranty they are not family with the claims, submission and pay structure. But both Craig and Bob are familiar with the Mercedes factory warranty.

PS extended warranty is actually an illegal term. Warranty by law and definition is free and no charge. Extending the warranty via paid legally is called a “service contract”.

 

[NotRealNameNoSir]

Talking with someone that worked for a different Hyundai service dealer and is giving me hope. Sounds like the engine failure may be related to the rod bearing failure that's been found to be faulty. Engine was full of oil at the time (or should have been), no reason for the consumption to be the cause of the 'blow up'.

https://www.msn.com/en-us/autos/new...engine-recall-nightmare-explained/ar-AA1TRRLI

I'll still be waiting for their offer while driving the loaner, but I want to make sure they also send a new approval using this reasoning rather than just oil consumption.

 

[doublebooyah85]

Talking with someone that worked for a different Hyundai service dealer and is giving me hope. Sounds like the engine failure may be related to the rod bearing failure that's been found to be faulty. Engine was full of oil at the time (or should have been), no reason for the consumption to be the cause of the 'blow up'.

https://www.msn.com/en-us/autos/new...engine-recall-nightmare-explained/ar-AA1TRRLI

I'll still be waiting for their offer while driving the loaner, but I want to make sure they also send a new approval using this reasoning rather than just oil consumption.

Check your VIN with this site for all open recalls…

https://www.nhtsa.gov/recalls

 

[doublebooyah85]

Talking with someone that worked for a different Hyundai service dealer and is giving me hope. Sounds like the engine failure may be related to the rod bearing failure that's been found to be faulty. Engine was full of oil at the time (or should have been), no reason for the consumption to be the cause of the 'blow up'.

https://www.msn.com/en-us/autos/new...engine-recall-nightmare-explained/ar-AA1TRRLI

I'll still be waiting for their offer while driving the loaner, but I want to make sure they also send a new approval using this reasoning rather than just oil consumption.

The most significant outcome of the settlement was an extended engine warranty. For qualifying vehicles, warranty coverage stretched to 15 years or 150,000 miles for damage related to connecting-rod bearing failure. This applied regardless of original ownership, which made the coverage transferable to subsequent private owners.

You are at 160k. It’s either or coverage and whatever comes first…you may still be shit out of luck…continue to do your HW this is exactly the well known problem we are discussing.

 

[owlbee]

PS. Buy Japanese. Toyota/Lexus/Acura/Honda. Best vehicles made imho. Subarus are nice but the safety features can be a bit annoying, they leak oil, and metal rusts. But still run forever.

I find most of the Subarus that leak oil are due to people not getting new crush rings every time they change their oil. Or at least, that's what I've heard.

 

[doublebooyah85]

I find most of the Subarus that leak oil are due to people not getting new crush rings every time they change their oil. Or at least, that's what I've heard.

They just eat up oil and leak in the gaskets.

 

[BarrieJ3]

Try to schedule an appointment and ask the mechanic/technician/service advisor to drive with you.

Also, I always recommend buying an extended warranty also known as a service contract. A couple heads up mentions though is most dealerships will negotiate the sale price of those extended warranties. They also will try to sell you a third-party warranty that they most likely have a vested interest in. Try to buy the manufacture backed contract. For example, Mercedes corporation sells extended warranties, but the dealer will also sell a third-party warranty program that they use more frequently. You want to buy the Mercedes backed manufacturer warranty that has better coverage and is more familiar across all dealerships in the states.

If you show up to Craig Auto with Craig’s extended warranty he preferred no big deal, but when you go to Bob’s Mercedes with Craig’s warranty they are not family with the claims, submission and pay structure. But both Craig and Bob are familiar with the Mercedes factory warranty.

PS extended warranty is actually an illegal term. Warranty by law and definition is free and no charge. Extending the warranty via paid legally is called a “service contract”.

I was going to ask you that as well, but wanted to limit my post, that’s awesome.

My wife bought EVERYTHING with the VW. I tried undoing all the extras, but they were a distance away and played games until time was up.

The manufacturers service contract/warranty was one of those things, another 10k miles and year. Was gonna ask if they were remotely “real” or just a scam for more cash, but looks like real. Sigh of relief there!

 

[doublebooyah85]

I was going to ask you that as well, but wanted to limit my post, that’s awesome.

My wife bought EVERYTHING with the VW. I tried undoing all the extras, but they were a distance away and played games until time was up.

The manufacturers service contract/warranty was one of those things, another 10k miles and year. Was gonna ask if they were remotely “real” or just a scam for more cash, but looks like real. Sigh of relief there!

Almost everything you buy during the sale of the vehicle is cancelsble / refundable and prorated.

Something for example you couldn’t get a refund for, undercoating/sealant/anti-theft.

Items that are absolutely refundable;

GAP insurance
Wheel and tire protection
Service maintenance (oil changes and such)
Lost key fob
Windshield protection
Extended warranties (mechanical service contracts)

However if you have a loan your credit/refund will get applied to the principal loan since you “financed” those additional products.

 

[BarrieJ3]

Almost everything you buy during the sale of the vehicle is cancelsble / refundable and prorated.

Something for example you couldn’t get a refund for, undercoating/sealant/anti-theft.

Items that are absolutely refundable;

GAP insurance
Wheel and tire protection
Service maintenance (oil changes and such)
Lost key fob
Windshield protection
Extended warranties (mechanical service contracts)

However if you have a loan your credit/refund will get applied to the principal loan since you “financed” those additional products.

Yuppers. All dem things.

Nowadays would’ve prob gone a lawyer route as there were emails, calls, and visits to undo those (they were purchased to be reviewed later as it was confirmed we could cancel and it would be prorated), but eventually wasn’t worth the effort on top of life and 2 small kids and the workloads.

Typical car buying experience, I think those were waved on at the 6th hour at the dealership, and then of course impossible to ever reach the appropriate person to undo, including via written notice.

<insert gump I’m not a smart man meme/gif>

 

[doublebooyah85]

Yuppers. All dem things.

Nowadays would’ve prob gone a lawyer route as there were emails, calls, and visits to undo those (they were purchased to be reviewed later as it was confirmed we could cancel and it would be prorated), but eventually wasn’t worth the effort on top of life and 2 small kids and the workloads.

Typical car buying experience, I think those were waved on at the 6th hour at the dealership, and then of course impossible to ever reach the appropriate person to undo, including via written notice.

If you look at the contracts (each product has its own contract), there should be a phone number to call and file a cancellation claim, avoiding the dealership.

 

[BarrieJ3]

If you look at the contracts (each product has its own contract), there should be a phone number to call and file a cancellation claim, avoiding the dealership.

Would’ve been smart. Googling too, but I at least remember doing that cursory research.

It’s 5 years later now, money spent. I don’t remember the exact total paid for this car, but I do know that I don’t want to ever look it up or know

 

[CraigT78]

I'm not saying stop communication with the dealer as the customer and redirect all communication through a lawyer. I'm saying get a lawyers legal advice and have it in your back pocket, if you can't resolve the situation amicably

Once you say the word lawyer - anyone in business shuts the fuck up. You say the L word and the only person talking after that is my lawyer.

 

[NotRealNameNoSir]

Phone call came in from Hyundai proper. Its out of the 8 year/150,000 extended service contract but they're offering 2 options:

- Keep your car and they give me $2,000 with no engine (lol)
- Buy back my car at KBB value. Shitty screenshot below is from them.

I asked about the reason for the blowup and how that's being handled, she said on her end that doesn't change anything I'd have to talk to the dealership. I plan to talk with dealership before accepting or denying anything. Friend correctly pointed out that this does not consider the fact that engine went out while being serviced/in their care, but I don't know how to quantify that. Hyundai for their purposes want me to see it as a dichotomy: Option A or Option B. I don't know if its a false dichotomy.

In a perfect world I'd rather they just replace the engine since it was broken while in their care. They're framing it as an engine that failed and covered under a class, but the other framing is "I dropped off an egine that ran, you broke my engine, I want another engine". Got a few days and may stop by the dealership to take a look/collect things. I need to send documents to Hyundai proper.

Yeah @CraigT78 I don't have the pockets to say the L word lol

 

[CraigT78]

Phone call came in from Hyundai proper. Its out of the 8 year/150,000 extended service contract but they're offering 2 options:

- Keep your car and they give me $2,000 with no engine (lol)
- Buy back my car at KBB value. Shitty screenshot below is from them.
View attachment 1657583

I asked about the reason for the blowup and how that's being handled, she said on her end that doesn't change anything I'd have to talk to the dealership. I plan to talk with dealership before accepting or denying anything. Friend correctly pointed out that this does not consider the fact that engine went out while being serviced/in their care, but I don't know how to quantify that. Hyundai for their purposes want me to see it as a dichotomy: Option A or Option B. I don't know if its a false dichotomy.

In a perfect world I'd rather they just replace the engine since it was broken while in their care. They're framing it as an engine that failed and covered under a class, but the other framing is "I dropped off an egine that ran, you broke my engine, I want another engine". Got a few days and may stop by the dealership to take a look/collect things. I need to send documents to Hyundai proper.

Yeah @CraigT78 I don't have the pockets to say the L word lol

Option B is probably the best option you're going to get here, and you're probably coming out ahead. It sucks the dealership blew up your car.

I had teenagers, they blew up two of my cars, you're getting much more than I got from my blow-up cars. Take option B!

 

[NotRealNameNoSir]

Yeah that's my thoughts. Peeling paint, broken radio, no engine. Gotta be happy with $5,000.

Bummed that I just spent $520 on the brakes, should've just ice skated into the damn dealership.

 

[JMC9389]

Option B plus not charging you for the shoddy work they did is more than fair as long as they cut you a check and not a credit towards a new car with them.

Cheaper for them to do this in the long run. Go get a Civic or a Camry and enjoy.

 

[NotRealNameNoSir]

Option B plus not charging you for the shoddy work they did is more than fair as long as they cut you a check and not a credit towards a new car with them.

Cheaper for them to do this in the long run. Go get a Civic or a Camry and enjoy.

 

[doublebooyah85]

And again that engine could have very likely blown up soon anyway. We don’t know for certain if the dealership was at fault or not.

Take the money and run. Great offer from Hyundai.

Also they offered you private party value. If you want to counter anything you could ask for dealer retail value. True replacement value. Not trade in, not private party, but retail value on the kbb site. But I think this is very fair from Hyundai.

You wouldn’t even want to put their engine back in the car. They haven’t fixed the problem. Engine is just gonna blow up again one day.

PS like @JMC9389 mentioned hopefully the dealership doesn’t charge you for the test. But again we don’t know if it was shoddy work or not. Can’t blame the dealer for trying to fix a car about to blow up necessarily.

 

[Jimulacrum]

ALRIGHT party people, I already had a busy week and this really put a wrench in the gears. I need ways to approach this issue.


I have been driving a 2016 Hyundai Sonata for 8 years, 165,000 miles. Does well enough but has issues with oil consumption. Known Hyundai issue, pretty ridiculous, I have to add liters and liters of oil to stay in a safe range. I've been driving with extra in my trunk for a long while. Don't buy a Hyundai.

I call a few dealerships and bring it in for an oil consumption test. Standard, they want to check it, have me drive a while, then check after 1000 miles and then apply for an engine replacement. I schedule way in advance and drop my car off Monday morning. While I'm there, they say I need a full top engine cleaning to properly test the oil consumption. Crazy expensive, they say its $1,300ish; I know this is overpriced but they also say this is the only way to apply for the engine approval I say fine, deal, accepted. Supposed to be done that day. I figure worst case it gets cleaned and I'm out 1.3k, oh well.

I call the next afternoon and haven't heard anything. Advisor says they did the full clean, then on a 5 mile test drive afterwards the engine "blew up", and he's filing paperwork with Hyundai for replacement approval. Woah. Had no idea of this risk, it was a dealership-advised cleaning, and the failure occured in their custody after their procedure. He tells me to wait for Hyundai to call me to talk about options.

I'm Frank, so I don't do that. I call Hyundai Customer Care but they clearly don't. They made it clear the approval had been denied, and a separate department would be reaching out with information on next steps, but it would not be an engine replacement. They said the options would be purchasing the car from me, or giving me money in lieu of engine replacement. They also said they could do nothing at the Hyundai customer service center, that I would have to take it up with the dealership itself. I end up talking to their manager but they both stick to the script: due to the mileage, it is not covered and they don't make any decisions. They were just reading off the denied approval.

So now I'm driving a loaner figuring out next options. Hot damn. I trusted the dealership to clean my car, and now I don't have a car. I'll be clear that it was consuming oil but running just fine, still getting great mileage and I don't drive all that much so I wasn't expecting to replace it any time soon. This was not some beater that I barely got onto the lot, I was reliably driving it and staying on top of the oil issue.



Any advice on how to approach this issue? I am not a master negotiator and don't know enough about cars. My main points of "WTF" are that before dropping it off it worked great, and now it doesn't work at all. It was in their custody, doing a recommended cleaning, and it failed while on their test drive to the point of needing an engine replacement. I have been driving it fine without any stalling or knocking or issues for years.

Really bummed, some interviews and trips coming up that I needed my trusty steed for. I am considering going to the dealer in person instead of calling again. Over the phone they wanted me to contact Hyundai, but Hyundai is passing the buck back to them.

They have lied to you repeatedly. They fucked you and they're going to keep fucking you because that's what auto dealers specialize in.

Notice how giving you your own car back so you can have an independent assessment of what happened isn't an option? Probably not an oversight.

Collect every shred of evidence you have, get a lawyer, and let the lawyer take it from there.

Have no mercy. They wouldn't have any mercy for you.

Update: After reading some of the other replies, I've changed my mind a little. Consulting a lawyer but keeping the dealership in the dark about it is probably better than alerting the dealership to the lawyer's involvement.

 

[doublebooyah85]

They have lied to you repeatedly. They fucked you and they're going to keep fucking you because that's what auto dealers specialize in.

Notice how giving you your own car back so you can have an independent assessment of what happened isn't an option? Probably not an oversight.

Collect every shred of evidence you have, get a lawyer, and let the lawyer take it from there.

Have no mercy. They wouldn't have any mercy for you.

As difficult as it was being a car dealer (I don’t know a business with thinner margins), this is also why it was also so easy.

So many customers were mistreated in the years past, if you took care of your customer they were so happy and pleased, you earned their business for life.

Our competition at times made it so easy lol

 

[NotRealNameNoSir]

Update: After reading some of the other replies, I've changed my mind a little. Consulting a lawyer but keeping the dealership in the dark about it is probably better than alerting the dealership to the lawyer's involvement.

Yeah I don't want to go head to head in court, I'm not that kind of Doctor lol.

Everyone offers great perspectives and I'm learning.

We don’t know for certain if the dealership was at fault or not.

What if we did know for certain it was user error? Purely thought experiment. Would this change your approach, if somehow I could prove that they, for instance, forgot to put oil in? Obv. hypothetical at this point but we're poker players, how would their actions up to this point be different if they just fucked up and are bluffing?

I don't think there's tons of upside, its not like I was hurt in an accident, just a real unfortunate series of events.

 

[Jimulacrum]

As difficult as it was being a car dealer (I don’t know a business with thinner margins), this is also why it was also so easy.

So many customers were mistreated in the years past, if you took care of your customer they were so happy and pleased, you earned their business for life.

Our competition at times made it so easy lol

All it takes is not lying to my face, ripping me off, or trying to manipulate me.

Last guy who lost my business for his entire dealership, all he really did wrong was tell me a feature (the sensor that tells you to brake and sometimes engages your brake) could be permanently disabled. It was a big deal to me. I made it clear I hated the feature and would be really unhappy if I had to deal with it at all. He said it could be disabled. Great.

He let me get through the entire process before showing me the (total pain-in-the-ass) way I could temporarily disable part of the functionality (IIRC just the noise), every single time I get in the car. In other words, he lied. Yes, I could have done better for my part, and in the future, I will, but that's an honest mistake and his ethical lapse wasn't.

How hard is it to tell the truth there? Just don't be a piece of shit. Give me the facts and let me make the decision.

 

[doublebooyah85]

Yeah I don't want to go head to head in court, I'm not that kind of Doctor lol.

Everyone offers great perspectives and I'm learning.


What if we did know for certain it was user error? Purely thought experiment. Would this change your approach, if somehow I could prove that they, for instance, forgot to put oil in? Obv. hypothetical at this point but we're poker players, how would their actions up to this point be different if they just fucked up and are bluffing?

I don't think there's tons of upside, its not like I was hurt in an accident, just a real unfortunate series of events.

You are going to have a hard time proving it. You unfortunately put a lot of trust in anyone servicing your vehicle.

You could tell them to tow it to another shop. Don’t put it back up on the lift. And send over all the parts of the vehicle torn up. Lol goodluck with that. Oh, and don’t forget about that $1200 bill.

 

[doublebooyah85]

All it takes is not lying to my face, ripping me off, or trying to manipulate me.

Last guy who lost my business for his entire dealership, all he really did wrong was tell me a feature (the sensor that tells you to brake and sometimes engages your brake) could be permanently disabled. It was a big deal to me. I made it clear I hated the feature and would be really unhappy if I had to deal with it at all. He said it could be disabled. Great.

He let me get through the entire process before showing me the (total pain-in-the-ass) way I could temporarily disable part of the functionality (IIRC just the noise), every single time I get in the car. In other words, he lied. Yes, I could have done better for my part, and in the future, I will, but that's an honest mistake and his ethical lapse wasn't.

How hard is it to tell the truth there? Just don't be a piece of shit. Give me the facts and let me make the decision.

Some of these safety features manufacturers have added are a total pain in the ass and annoying. I know what you mean!

But boy, I’d hate if my salesperson lost your trust for the entire dealership over that lol But it happens! I get it. That feature not being disabled would was a deal breaker for you and I would have hated for you to drive home to only notice in a few days it cannot be disabled.

There is no 3 day right to rescind with car deals, and we hardly ever bought vehicles back bc they are no longer new, but if there was misrepresentation with trim levels, packages or equipment we always did our best to make it right. That was The Waikem Way lololol.