GB Completed Custom Cut Card Group Buy - Jan 2025 (33 Viewers)

[Okku]

Just an update regarding the email I had sent asking about the design process and explaining that there are many designs that were messed up.

This is the response I got from my rep, “ Hey Oscar! I’m not quite sure what the production process is so I will talk with Mel. Can you list some of the designs that were affected?”

And no offense to her, but if you’re a sales person or whatever she is, I’m sure it would be beneficial to her to understand the production process.

So I’ll be answering that tonight when I get home from work.

As I mentioned I took pictures of some, but if you are upset about the alignment on yours and would like to see if I can get them remade please send me a picture and I’ll try my best to fix this.

 

[Mixalot]

I don't have my Casablanca set anymore so if anyone wants to trade, hit me up.

 

[ChipMonster]

@Okku

I’m fine with you just sending whatever portion of my order exists, dog damage or not. I have decided that I will not be seeking any refunds or money back. I believe you had best intentions throughout and got overwhelmed and this is a lesson on transparency for you.

I’m beyond caring at this point and can’t keep focusing energy on a $100 cut card buy.

Hopefully this takes some burden off you. I’m fully writing off the process and just want to move on.

 

[brewdawg]

Just looked back through my order and the alignment is off on the CDI and the Silver Tounged Devil, but at the end of the day, they are cut cards, and not that big a deal to me. But I can understand the frustration if the design you worked hard on did not turn out perfectly, especially after all the time that elapsed.

With that being said, I did miss out on a Spartan in both bridge and poker sizes, and a Fitzgeralds in bridge, if anyone has any extras please PM me.

I did talk to Okku and he apologized that those cards were missing and already refunded me, so I'm all good there.

 

[calfdemon]

@Okku

I’m fine with you just sending whatever portion of my order exists, dog damage or not. I have decided that I will not be seeking any refunds or money back. I believe you had best intentions throughout and got overwhelmed and this is a lesson on transparency for you.

I’m beyond caring at this point and can’t keep focusing energy on a $100 cut card buy.

Hopefully this takes some burden off you. I’m fully writing off the process and just want to move on.

Im in the same boat. Hell, I dont even remember all the extras I ordered over my custom designs, so anything that shows up will be a surprise. Im sure I will be happy with whatever shows up, and whatever doesn't (aside from my custom orders), I wont even be aware of.

I never had a time deadline for these so was never in any rush, although it obviously took too long. But I saw the size and scope of this order from the start and knew this was a huge undertaking, so have just let the cards fall as they may (see what I did there?).

Anyway, however my order plays out, Im fine with it and hope it all goes well. But at the end of the day, I have spent tens of thousands on chips on PCF, so a hundred or so for a stack of cut cards isn't something I am going to sweat. It seems that Oscar already has enough issues with orders to deal with that I am not going to stack on to them.

 

[iLogik]

Don’t worry about my order… it’s close enough lol

 

[WedgeRock]

So, I assume I'm in a holding pattern until you talk to the manufacturer, because you didn't answer any of my questions.

if you are upset about the alignment on yours and would like to see if I can get them remade please send me a picture and I’ll try my best to fix this.

Side 1: Poker width are slightly pushed to the right (worst side) and bridge cards are severely pushed to the right (better side).

Side 2: Poker width are actually pretty good (indicating the file was good and the offset printing on side 1 was the printer's error) and bridge cards are severely pushed to the right (worst side).

After closer review, it looks like the amount pushed to the right between the two sides is consistent on the poker and bridge cards. This too points to printer error, not a file/@Okku error. I don't know if they used the wrong file for the bridge cards, but neither side is close to being accurate (or like the file that was sent in).

EDIT:

Regardless of whose error this is, I'm not accepting this. I either want a refund or replacement cards; I don't care whose fault it is.

I will accept the poker size cut cards as is. I want a refund or reprint on the bridge size cut cards.

 

[SwissChip]

It seems like they‘re all a bit off center.
Clearly a printing error, if proof was right.

Don‘t do borderlines or change manufacturer.

 

[WedgeRock]

Don‘t do borderlines

Seems like the manufacturer should have warned about that before accepting the job. I never got a proof to approve. I assume @Okku did, but I don't know that for sure.

or change manufacturer.

 

[SwissChip]

@Tina do cut cards, please!

 

[Saoliver]

.

 

[onerand]

Cards are aligned head to foot as Benjaminotaur explained. This is coin aligned - flip a coin, at least US coin, on vertical axis and other side will look right side up. If you flip on horizontal axis and it matches, that's medal alignment, like the Arizona license or a credit card. This never bothered me and never thought of it. Do need to flip image upside down on 1 side when submitting if you want vertical design medal aligned.

Received mine.

Horizontal aligned card, which is a gift, came out perfect. These are right side up if you flip on horizontal axis as is. No need to flip images when submitting.

3 vertical cards all were fine on 1 side and skewed on other. This is operator error. Whoever printed didn't care once running the backs. Clearest example is in blue side Moomin below. Design was centered. Prior buy I joined all vertical cards were perfect.

Not upset. Just sharing. Oscar made mistakes and has taken many lumps he will learn from, but cards printed far to one side is on the manufacturer.

@BarrieJ3

In your buy, this is a concern. Doing right thing by sharing proofs; how others did it in prior runs. Won't cover another operator who doesn't care though. Perhaps with much fewer designs and larger totals they will take care. I also find it interesting that issue was only with vertical oriented cards. I do recommend discussing this with Maddy so she is on notice their quality control was rubbish.

Feel free to use below photos as example.

Best,

R

 

[suchj0sh]

Cards are aligned head to foot as Benjaminotaur explained. This is coin aligned - flip a coin, at least US coin, on vertical axis and other side will look right side up. If you flip on horizontal axis and it matches, that's medal alignment, like the Arizona license or a credit card. This never bothered me and never thought of it. Do need to flip image upside down on 1 side when submitting if you want vertical design medal aligned.

Received mine.

Horizontal aligned card, which is a gift, came out perfect. These are right side up if you flip on horizontal axis as is. No need to flip images when submitting.

3 vertical cards all were fine on 1 side and skewed on other. This is operator error. Whoever printed didn't care once running the backs. Clearest example is in blue side Moomin below. Design was centered. Prior buy I joined all vertical cards were perfect.

Not upset. Just sharing. Oscar made mistakes and has taken many lumps he will learn from, but cards printed far to one side is on the manufacturer.

@BarrieJ3

In your buy, this is a concern. Doing right thing by sharing proofs; how others did it in prior runs. Won't cover another operator who doesn't care though. Perhaps with much fewer designs and larger totals they will take care. I also find it interesting that issue was only with vertical oriented cards. I do recommend dspiscussing this with Maddy so she is on notice their quality control was rubbish.

Feel free to use below photos as example.

Best,

R
View attachment 1627244

View attachment 1627245

Cool art on these.

 

[spartan037]

Sucks but I got a full refund today. Was hoping for the cards but I am off of this drama. @Okku good luck in finishing out this GB. I hope no ill will lingers from it and we can walk away from it peacefully.

 

[BarrieJ3]

Best image in these 56 pages

 

[SwissChip]

If all cards are off center (at least on one side),
the manufacturer should be in charge.
If there were proofs made.*
*proofs you got from every semi-pro business upwards.

It can‘t be that someone adjusting designs for months, then print 5mm off center.
Or the printer sucks!

 

[cpac54]

I went back and checked mine and it does appear my bridge size vertical design cards were all misaligned only on one side (up and to the right). This became obvious when comparing to a previous batch of cards from a few years ago (see below: old card on the left, new card on the right).

It doesn’t bug me enough to raise a stink, but I did mention it to Oscar so he had the feedback. Reading the comments it seems like this is a printing error. All my designs were submitted as .ai files (same as the ones used for previous gbs), so everything should have been gtg.

 

[onerand]

Printer has done fine job in past overall. This time they are at failt on the shift. To be fair, in prior runs they fixed cards that were improperly formatted. Last time was last time they did so due to size of order. But this is not an image formatting issue when things are off on one side.

R

 

[ChipMonster]

If the manufacturer takes responsibility, which is becoming more evident that is what should be happening, then I believe they should just simply re-run the entire batch and make sure they’re doing proper quality control. If this is the case then I’d gladly take the new cards, or if refund comes directly from them.

 

[TheOffalo]

I went back and checked mine and it does appear my bridge size vertical design cards were all misaligned only on one side (up and to the right). This became obvious when comparing to a previous batch of cards from a few years ago (see below: old card on the left, new card on the right).

It doesn’t bug me enough to raise a stink, but I did mention it to Oscar so he had the feedback. Reading the comments it seems like this is a printing error. All my designs were submitted as .ai files (same as the ones used for previous gbs), so everything should have been gtg.

View attachment 1627268

Can't tell if it's perspective, but seems like the artwork is also bigger on the newer cut cards.

I'm speculating that due to the size and # of designs in this GB, the vendor took major QC shortcuts (or skipped them), and also possible enlarged the artwork to "avoid" any potential issues with bleed.

 

[SwissChip]

I went back and checked mine and it does appear my bridge size vertical design cards were all misaligned only on one side (up and to the right). This became obvious when comparing to a previous batch of cards from a few years ago (see below: old card on the left, new card on the right).

It doesn’t bug me enough to raise a stink, but I did mention it to Oscar so he had the feedback. Reading the comments it seems like this is a printing error. All my designs were submitted as .ai files (same as the ones used for previous gbs), so everything should have been gtg.

View attachment 1627268

Look at the WSOP cards - more space on top than bottom.
The file was dead center.
Not really a problem for me and my designs.
Just to say there is a general printing issue here.

 

[Saoliver]

I’m checking out of this shit show since I wasn’t actually part of this group buy after all. Good luck, everybody else.

 

[Nickname]

if this results in all/many cards being reprinted, I hope for @Okku ’s sake that someone else will step in and assist on the reshipping..

 

[Himewad]

Don’t think I’ve seen this on anyone else’s cards. My bridge cards were far enough off on 7/11 cards (I ordered 20) that you can see a white line on the left edge (top row). Strangely, the opposite side had much better alignment (bottom row). The design I submitted used a smaller logo that wasn’t even close to either edge, plus it had acorns beneath the logo that ended up deleted from the final product. Fun times.

 

[SwissChip]

Blue = this is your safe zone.
Really?

 

[Colquhoun]

It looks like the printer here does two-sided printing...either they print all one side and then flip and print again, or they print both sides at the same time.
Either way, the printer lining up the crop marks for each side is not rocket science.
That said, the closer the border is to the cut line, any variation will be made more evident.

Here's a card done a few years ago from a different group buy, not sure who printed them. It looks like off center definitely happens, but this buy seems to be even further off than most.

 

[WedgeRock]

Math isn't mathing.

Printing a larger image would account for a shift to the right and down. Also might account for the alignment issues front to back.

 

[ChipMonster]

if this results in all/many cards being reprinted, I hope for @Okku ’s sake that someone else will step in and assist on the reshipping..

Fast forward. The year is 2028 and Cut Card Group Buy has just entered phase 18 of remakes as Okku struggles to get through yet another round of sorting and shipping. He used to be young but is now war torn. Baby neglected, wife pissed and dog with a belly full of cut cards.

 

[Himewad]

Fast forward. The year is 2028 and Cut Card Group Buy has just entered phase 18 of remakes as Okku struggles to get through yet another round of sorting and shipping. He used to be young but is now war torn. Baby neglected, wife pissed and dog with a belly full of cut cards.

View attachment 1627286

The dog comment got me rolling

 

[TheOffalo]

View attachment 1627284
Blue = this is your safe zone.
Really?

My understanding is that the recommended bleed/gutter is to ensure artwork do not get cut off on the final product, not a guarantee that the artwork is dead-centered on each card.

Imagine the black cut line "swimming" within the space between the pink and blue dashed lines. If it cuts anywhere within that space, it's might be considered within "acceptable" tolerances by the company, even though the artwork might look terribly off-center in actuality, especially if the graphical elements are large and/or there's a printed border or pattern near the outer edges within the gutter.

Pure speculation, but maybe for smaller orders, the "operators" are given more leeway to QC during production; if they see something cut off-center, even within tolerances, maybe they can adjust on the fly. But maybe on larger orders with many designs, they're forced to just "get it done".

The "paradox" of economies of scale for a larger bulk order is that it's cheaper for the customer and it's more work for the company, perhaps encouraging a company with not very rigorous processes to take shortcuts. Smaller orders are more expensive but perhaps the business would take more care...?