jfmav
High Hand
Was the other group buy using the same printer? There is a clear shift in those images. Shouldn’t happen when using the templates they provide. Good to know. Thanks.
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CC NAGB Moving Forward (1 Viewer)
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I totes get it. I have PM and a text from 2 others on the order now as well.
I got neighbor kids running through my house cause snow day plus the new pup. I’ll see who is still ordering or not tomorrow. Designs are submitted but money isn’t so I can change whatever. I’m not touching it or updating today.
I got neighbor kids running through my house cause snow day plus the new pup. I’ll see who is still ordering or not tomorrow. Designs are submitted but money isn’t so I can change whatever. I’m not touching it or updating today.
The recommended bleed/gutter is to ensure artwork do not get cut off on the final product, not a guarantee that the artwork is dead-centered on each card.
Imagine the black cut line "swimming" within the space between the pink dashed line and the blue dashed lines. If it's cut anywhere within that space, it's might be considered within "acceptable" tolerances for the company, even though the artwork might look terribly off-center in actuality, especially if the graphical elements are large and/or there's a printed border/pattern of some kind near the outer edges.
justsomedude
Royal Flush
Well that sucks.
That's +/- 1/8" of play, which means you could be off-center by almost 1/4" and it's still "acceptable" to them.
You’ll only be off a max of 1/8” and fall within their margin of error. Any more than that and you’d start seeing a white border on the far side because the bleed would have run out. So for their quality control they should just be able to look for white edges and know whether they are within their tolerance or not.
The issue is that at the max of 1/8”, it would look 10-12% off center, so even at half that bleed amount it’d could look very off center, more so if there’s any type of border around the edge of the card.
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Email sent with some updated quantities and new info
ChipMonster
Straight
Not sure what status here is given everything happening with people dropping and questions about manufacturer. I’m assuming price per card may have increased as of lately or are we still in same threshold?
Also, there seems to be a lot of open questions about what what wrong with the other group buy quality of production: were designs altered pre-production by Okku causing the issues or were they altered by manufacturer?
For example, this guy’s cards are not simply a shift of the black line floating in between the guard rails but rather the car being cut basically along the blue dashed line and then shifted up. No idea what caused this and who is responsible or if they simply used bridge for poker or poker for bridge size.
Hopefully we can get some insight from the manufacturer but I am reluctant to move forward with a large order not knowing where the issues are coming from. My design has a border so is highly sensitive to print translation errors.
Also, there seems to be a lot of open questions about what what wrong with the other group buy quality of production: were designs altered pre-production by Okku causing the issues or were they altered by manufacturer?
For example, this guy’s cards are not simply a shift of the black line floating in between the guard rails but rather the car being cut basically along the blue dashed line and then shifted up. No idea what caused this and who is responsible or if they simply used bridge for poker or poker for bridge size.
Hopefully we can get some insight from the manufacturer but I am reluctant to move forward with a large order not knowing where the issues are coming from. My design has a border so is highly sensitive to print translation errors.
jfmav
High Hand
I’m still in for my order. We are gamblers. That’s why we are here right? Hopefully it comes out correctly. Betting on the come.
The Texas flood example above looks like they zoomed in which changed the amount of image inside the card. That is too bad. Again, was that the same printer or someone else? I don’t know what printer the other buy used.
The Texas flood example above looks like they zoomed in which changed the amount of image inside the card. That is too bad. Again, was that the same printer or someone else? I don’t know what printer the other buy used.
It does look like they just enlarged the image and the cut it. That's a shortcut for if a design is provided without bleed and you don't want any of the unprinted background material to show up on the card after cutting. There's no excuse for that when the design was provided with a bleed and a gutter.
The vendor, PlasticPrinters.com, is same one that have been used for multiple cut card GBs in the past run by other organizers. While people have shown examples of older cut cards produced by the same vendor having the not-dead-center issue, this is the first time I've seen this zoom/crop issue at such a large scale. I provided design files that included a bleed, and that were produced by the same vendor before, that ended up being enlarged before cutting on this run. Definitely a big fail...
The vendor, PlasticPrinters.com, is same one that have been used for multiple cut card GBs in the past run by other organizers. While people have shown examples of older cut cards produced by the same vendor having the not-dead-center issue, this is the first time I've seen this zoom/crop issue at such a large scale. I provided design files that included a bleed, and that were produced by the same vendor before, that ended up being enlarged before cutting on this run. Definitely a big fail...
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We're paused. I can't guarantee they'll look okay (which you should be able to) on cards like yours with the border (we have 3 orders with borders).
1500ish cards have pulled out at this time as well from fears regarding the info that's come to light.
I'm not really fearful and my cc's don't have borders, but it's not worth the stress and potential several thousand dollar loss to toss the order in and hope.
Guess we're on the sidelines waiting to see how the other gb resolves and go from there. Sorry for the lost momentum.
Have you reached out to the vendors with this concern? I'd be curious to see what their response. They're potentially losing a big sale because of this... Maybe they'd be willing to "guarantee" (to whatever extent that may be) better QC on your bulk order since they know you as the client will be more vigilant on these potential issues...
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fwiw, they are constant in communication and (surprisingly to me) really pushed to get our order in. so us pulling ours might get some solid movement on the other side, although I don't know that a few grand is a big deal to a company.
Im ready to throw my designed head first into this as a test. I really need those cut cards and none of them have boarders.
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great minds and all that
I actually just hit them up explaining why we're pulling back for the moment.
they're just cut cards, I'm not that concerned. they'll either be able to guarantee perfect alignment or not. if not I'll just use your company or submit a solo order without borders or something.
The cut card group feeds drama are the only thing on PCF this week lol
ChipMonster
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I’m still not 100% out of moving forward just wanted to hopefully understand before any decision was made. Again, I don’t know if designs were altered before they even made it to the manufacturer as part of the “clean up process” that took 9 months or if manufacturer did. And the manufacturer isn’t here to chime in and defend themselves. I get the tolerances and that’s why it can shift but looks like more is going on here.
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Don't you put that on me ricky bobby!
I'm trying to quietly remove my name from this nonsense. (also theres the snow thread!)
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Definitely must be bored. Have a good one Craig.This is the same thing all over again! And there’s a third thread somewhere too lol
For what it’s worth, I had 5 designs in the other group buy and they all turned out as expected. The only thing that looks off is the backside of each card looked off center to the right, but on second look at my original files my guides had shifted for that image. And while I don’t have a border, I made use of most of the card. They are all very close to centered and nowhere need the 1/8” allowance
jfmav
High Hand
fwiw, I’m willing to still submit my order. A little off center shouldn’t be too bad for my design. But if everyone decides to jump ship, I’m ok with not submitting. Either way is good for me, but I lean towards still submitting. I would like these cut cards if possible.
I think pretty much everyone is aware of where the problems with that group buy have lain. I’ve ordered from the company in group buys multiple times in the past without issue. To take anything that is being said by OP in that thread as true is generous - I imagine almost all guilt lies with him.
Jeff,
I'd be willing to gamble and go another round, but join you that they need to accoint for the unacceptable job in the big one.
Horizontal designed cards seem to have been centered well, but all had designs enlarged. Clearest example is this one, same design file Offalo used for both runs, and current product on left (still looks nice to me, nothimg cut off, but they zoomed it).
Vertical designed cards all shifted far to right on one side, while looking fine on other side, and in some cases past blue safe line. Operator didn't give a damn and it looks like there was no quality control, just send it out. I would be embarrassed to semd something like this out. They print name badges and ID cards and gift cards and key cards amd membership cards. Theh know how to center and make it not look like trash. Two egregious examples.
R
I'd be willing to gamble and go another round, but join you that they need to accoint for the unacceptable job in the big one.
Horizontal designed cards seem to have been centered well, but all had designs enlarged. Clearest example is this one, same design file Offalo used for both runs, and current product on left (still looks nice to me, nothimg cut off, but they zoomed it).
Vertical designed cards all shifted far to right on one side, while looking fine on other side, and in some cases past blue safe line. Operator didn't give a damn and it looks like there was no quality control, just send it out. I would be embarrassed to semd something like this out. They print name badges and ID cards and gift cards and key cards amd membership cards. Theh know how to center and make it not look like trash. Two egregious examples.
R
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I mean yeah it's likely not that deep guys. For once I'm over the drama.
I sent another email but said eff it and called my person. They're so d*mn nice and responsive.
Said that I don't even know what I'm asking for, there's just another group buy that's a sh*tshow and I can't submit without knowing if I'm gonna be several thousand out of pocket reimbursing everyone.
Idk what's so hard, she said yeah they're super aware, there's a ton of back and forth with their satisfaction manager, they're attempting to resolve/reprint/whatever, and that they have different levels of QC they utilize for different projects as well, and that she can toss our order on the higher QC revisions to make sure this doesn't happen.
She looked at the designs I provided (Ro's examples above) and was like yeahhhhh no good.
Long story short, I'm submitting mine. I will do one last post here @'ing each person, confirming order or not, and moving forward.
I don't care about the other one and all that jazz. Life's too short for things to be this hard. Will update and get this thing done.
(I lean on SME for things I don't understand. So my proofs I'll be having Ro or someone take a look at and follow any suggestions on rotating or whatever to make them how they're supposed to be. I'm guessing that'll fix any potential issues)
I sent another email but said eff it and called my person. They're so d*mn nice and responsive.
Said that I don't even know what I'm asking for, there's just another group buy that's a sh*tshow and I can't submit without knowing if I'm gonna be several thousand out of pocket reimbursing everyone.
Idk what's so hard, she said yeah they're super aware, there's a ton of back and forth with their satisfaction manager, they're attempting to resolve/reprint/whatever, and that they have different levels of QC they utilize for different projects as well, and that she can toss our order on the higher QC revisions to make sure this doesn't happen.
She looked at the designs I provided (Ro's examples above) and was like yeahhhhh no good.
Long story short, I'm submitting mine. I will do one last post here @'ing each person, confirming order or not, and moving forward.
I don't care about the other one and all that jazz. Life's too short for things to be this hard. Will update and get this thing done.
(I lean on SME for things I don't understand. So my proofs I'll be having Ro or someone take a look at and follow any suggestions on rotating or whatever to make them how they're supposed to be. I'm guessing that'll fix any potential issues)
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Just got off hold. Maddy spoke with the various teammembers on that order.
Long story short, they said absolutely they take quite a bit of accountability in what was produced. I said upfront I didn't need any info on it and she said she's not involved directly so doesn't have all the details, but she still shared that there were some extenuating circumstances on that order as it relates to communication. a ton of changes on designs, number of orders, etc.
Said that she doesn't see those type of issues arise and as long as we're able to simply provide the designs and numbers desired, there shouldn't be any issue. She'll place ours on a specific higher QC process and said to let her know if any additional assurances needed.
I foresee no issues.
Edit - I’m fr fr not trying to insert myself into the nonsense/drama (yes for once). There will be an update post making sure everyone’s good and we’ll move to a pm for updates and get these next month.
Long story short, they said absolutely they take quite a bit of accountability in what was produced. I said upfront I didn't need any info on it and she said she's not involved directly so doesn't have all the details, but she still shared that there were some extenuating circumstances on that order as it relates to communication. a ton of changes on designs, number of orders, etc.
Said that she doesn't see those type of issues arise and as long as we're able to simply provide the designs and numbers desired, there shouldn't be any issue. She'll place ours on a specific higher QC process and said to let her know if any additional assurances needed.
I foresee no issues.
Edit - I’m fr fr not trying to insert myself into the nonsense/drama (yes for once). There will be an update post making sure everyone’s good and we’ll move to a pm for updates and get these next month.
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Did you submit yet? What is the turnaround time? Are you having any life-altering events during this GB? Will it take 6 years to complete? Have you mailed out my order yet? What's the holdup? I don't do the speed limit. Why are we not there yet?
WAB is a wildcard here...
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