GB Completed Custom Cut Card Group Buy - Jan 2025 (8 Viewers)

[Okku]

What did the email you received say?

Hi Oscar,

Welcome to Plastic Printers! We're glad you came by.

I just need a little more information to get started on your project.

• Do you have a preferred way for us to communicate? Email? Phone? Text?
• Tell me about your design, and our team will get get started working on it right away (you're going to love working with our design team).

I'm here to help every step of the way, let me know if there's anything you need.

Why do I need to have this emailed to me if I already have been working with someone and have an order in progress?

 

[JMC9389]

 

[chipinla]

Hi Oscar,

Welcome to Plastic Printers! We're glad you came by.

I just need a little more information to get started on your project.

• Do you have a preferred way for us to communicate? Email? Phone? Text?
• Tell me about your design, and our team will get get started working on it right away (you're going to love working with our design team).

I'm here to help every step of the way, let me know if there's anything you need.

Why do I need to have this emailed to me if I already have been working with someone and have an order in progress?

 

[BaroneSanitation]

Hi Oscar,

Welcome to Plastic Printers! We're glad you came by.

I just need a little more information to get started on your project.

• Do you have a preferred way for us to communicate? Email? Phone? Text?
• Tell me about your design, and our team will get get started working on it right away (you're going to love working with our design team).

I'm here to help every step of the way, let me know if there's anything you need.

Why do I need to have this emailed to me if I already have been working with someone and have an order in progress?

That email seems like a first email to someone just starting at the site. Is there not an ongoing communication you have via email with a rep? Or a better contact email already? This seems like an automated first time reply? Or is it a new conversation like this every time you reach out

 

[Okku]

This is what I'm talking about... I've never had this issue with this company before...

 

[Okku]

That email seems like a first email to someone just starting at the site. Is there not an ongoing communication you have via email with a rep? Or a better contact email already? This seems like an automated first time reply? Or is it a new conversation like this every time you reach out

This is a totally new person that reached out to me. I've been talking about our order with someone at the company for weeks now. Then, all of a sudden I get this email. It doesn't make sense to me.

 

[JMC9389]

Oscar, this is what you do my friend.

Call them. Ask to speak to "person X" that you've been corresponding with for the past few weeks on this order.

Oh, they're not in today, or they're busy? Tell them it's urgent and that you need to speak with their supervisor. If they say a supervisor isn't available, tell them you're cancelling the order and demanding a full refund, and that if you don't see production start (with proof) or a full refund in your account by the business day's end, that you're going to be reporting them to the BBB, eventually filing a police report, and that you and a legion of hobbyists that were a part of this purchase are going to review bomb their social media and review sites.

It's been a while since we've had a good 'ol pitchfork convention.

 

[Brandooo]

Hi Oscar,

Welcome to Plastic Printers! We're glad you came by.

I just need a little more information to get started on your project.

• Do you have a preferred way for us to communicate? Email? Phone? Text?
• Tell me about your design, and our team will get get started working on it right away (you're going to love working with our design team).

I'm here to help every step of the way, let me know if there's anything you need.

Why do I need to have this emailed to me if I already have been working with someone and have an order in progress?

This is important to know. When you said you received a email from a new person, that does not communicate in the slightest to us what you actually received which is a boilerplate new customer type email that mentions how help them start the design process.

 

[chipinla]

How much money did you send them? I’m really curious what the actual number is.

There has to be some type of receipt, right?

 

[JMC9389]

How much money did you send them? I’m really curious what the actual number is.

There has to be some type of receipt, right?

Has to be in the five figures given what I believe the size of the order is.

Well above a small claims court case if it comes to it.

 

[chipinla]

Has to be in the five figures given what I believe the size of the order is.

Well above a small claims court case if it comes to it.

Right, I’m just really curious what the actual number is. I know the order was placed but I think we should all get to know since this is far beyond insane at this point.

 

[Himewad]

Hi Oscar,

Welcome to Plastic Printers! We're glad you came by.

I just need a little more information to get started on your project.

• Do you have a preferred way for us to communicate? Email? Phone? Text?
• Tell me about your design, and our team will get get started working on it right away (you're going to love working with our design team).

I'm here to help every step of the way, let me know if there's anything you need.

Why do I need to have this emailed to me if I already have been working with someone and have an order in progress?

 

[ChipMonster]

This is what I’m saying, I don’t think this company has any intention (or at least sense of urgency) of completing this order and is stringing Oscar along. I think they’re thinking it’s already 9-10 months old so not a big deal to push it.

I think you need to get on the phone with them or video call and ask to speak with someone in charge and walk them through the situation and that you’re done fucking around. And if they don’t play ball then turn PCF loose on them.

This is way beyond unreal at this point for them to keep shifting people around on you. You need 1 point person to see this start to finish.

Honestly at this point I think best outcome is to just get a refund and give the business to a different company that actually wants the business.

 

[TX_Golf_N_Poker]

Oscar, this is what you do my friend.

Call them. Ask to speak to "person X" that you've been corresponding with for the past few weeks on this order.

Oh, they're not in today, or they're busy? Tell them it's urgent and that you need to speak with their supervisor. If they say a supervisor isn't available, tell them you're cancelling the order and demanding a full refund, and that if you don't see production start (with proof) or a full refund in your account by the business day's end, that you're going to be reporting them to the BBB, eventually filing a police report, and that you and a legion of hobbyists that were a part of this purchase are going to review bomb their social media and review sites.

It's been a while since we've had a good 'ol pitchfork convention.

I completely understand demonstrating that we are upset and want immediate action. But to be clear, I don't think you necessarily speak for everyone here. I for one, have no interest in the order being cancelled, and receiving a refund. I suspect there are others here that feel the same way. So while impressing upon these people the urgency of improving communication and completing the order, please don't make any threats that might result in the order being cancelled. At least, not MY order.

 

[JMC9389]

I completely understand demonstrating that we are upset and want immediate action. But to be clear, I don't think you necessarily speak for everyone here. I for one, have no interest in the order being cancelled, and receiving a refund. I suspect there are others here that feel the same way. So while impressing upon these people the urgency of improving communication and completing the order, please don't make any threats that might result in the order being cancelled. At least, not MY order.

That's cool if you think this company has the intention to make this order. I was in this exact camp until Oscar's update today. I really believe right now that they're giving Oscar the run around and have zero intention of fulfilling this order.

 

[Okku]

I have a call in the morning scheduled with my rep so as soon as I'm done with that call I'll update again.

I'm getting to the bottom of what's going on in the morning. She seems concerned (a bit), but not sure why this new person emailed me and why the receptionist couldn't have directed me to an employee directly when I called earlier today.

 

[BaroneSanitation]

This is a totally new person that reached out to me. I've been talking about our order with someone at the company for weeks now. Then, all of a sudden I get this email. It doesn't make sense to me.

And just to be clear this like automated email reply was the result of … from when you called and they said someone would reach out? Because that would be wild.
It seems like the type of response email one gets from going to like the contact us section and you fill in your question on a website.

 

[TX_Golf_N_Poker]

This is what I’m saying, I don’t think this company has any intention (or at least sense of urgency) of completing this order and is stringing Oscar along. I think they’re thinking it’s already 9-10 months old so not a big deal to push it.

I think you need to get on the phone with them or video call and ask to speak with someone in charge and walk them through the situation and that you’re done fucking around. And if they don’t play ball then turn PCF loose on them.

This is way beyond unreal at this point for them to keep shifting people around on you. You need 1 point person to see this start to finish.

Honestly at this point I think best outcome is to just get a refund and give the business to a different company that actually wants the business.

See post above. While you may want your order cancelled and refunded, you are speaking for yourself. Not for everyone.

@Okku there are a lot of squeaky wheels in this thread wanting refunds. But they don't speak for all of us. You do absolutely need to get ahold of someone who has some authority, not just another peon who thinks you're a brand new customer. Do we not have an official order number? Every piece of correspondence you sent needs to reference this order. But honestly, I think you need to be done with emails. Every contact from this point forward needs to be a phone call. You need to impress upon these people what kind of mess this has become. That yes, some of it is your fault, but that recently it's mostly their lack of getting started producing the order, and lack of communication that's causing the problems.

 

[Okku]

And just to be clear this like automated email reply was the result of … from when you called and they said someone would reach out? Because that would be wild.
It seems like the type of response email one gets from going to like the contact us section and you fill in your question on a website.

No, I got this email at 6am this morning. I called them around noon my time today.

 

[Okku]

Do we not have an official order number?

I do.

You need to impress upon these people what kind of mess this has become. That yes, some of it is your fault, but that recently it's mostly their lack of getting started producing the order, and lack of communication that's causing the problems.

I'll explain this to my rep tomorrow clearly. As I said, I'm getting frustrated with this too.

 

[extreme517]

 

[Omar65]

I do.

I'll explain this to my rep tomorrow clearly. As I said, I'm getting frustrated with this too.

This is a totally new person that reached out to me. I've been talking about our order with someone at the company for weeks now. Then, all of a sudden I get this email. It doesn't make sense to me.

Weeks? Really?

Oscar, my suggestion is this. Call the company, ask for this guy below. Explain your entire engagement with Plastic Printers. Have your talking points written down ahead of time. Dates, number of emails (with dates), graphics process, when the payment was sent, etc.
Stop communicating with “reps”, elevate your conversation. It’s beyond time to take control of this situation. If you’re not comfortable doing that, please let us know, I’m sure there’s a few of us that are (including myself).

 

[Tommy]

 

[ChipMonster]

I completely understand demonstrating that we are upset and want immediate action. But to be clear, I don't think you necessarily speak for everyone here. I for one, have no interest in the order being cancelled, and receiving a refund. I suspect there are others here that feel the same way. So while impressing upon these people the urgency of improving communication and completing the order, please don't make any threats that might result in the order being cancelled. At least, not MY order.

I’m all for getting this order completed and am not asking for a refund for my own personal order. However, every piece of recent information leads me to believe production is not happening any time soon so why not shift it to another producer who is willing to give this some attention? I mean come on, these are just cut cards with a set design template - we aren’t creating precisely engineered machinery with supply chain bottlenecks. No reason this process should be playing out like this. It has been mismanaged to the extreme by both sides.

Actually at this point I don’t even care anymore. I’m just going to unfollow this thread and if I receive cut cards at some point in the next 5 years cool, if not I’ll just chalk it up to the biggest bs fest I’ve ever been part of.

 

[Okku]

Heard back from Melanie Mezo-Stensland, the Customer Satisfaction Manager over at PlasticPrinters. She said she’s working with their design team to figure out what’s going on and what’s causing the disconnect. Either she or their Graphics Manager will be following up once they’ve got more info.

I also tried calling Jaclyn, and she actually called me once today too — just missed her because I was in a meeting. Sounds like both of them are on it now and treating this as a priority, which is good to hear.

I had already approved all the proofs they sent over a while ago, but production never actually started — that’s what I’ve been waiting on this whole time. Not sure why more proofs are being mentioned now, but I’ll take a look once they send them and make sure everything’s still correct. Hopefully this gets things moving again soon.

 

[WedgeRock]

 

[BaroneSanitation]

Heard back from Melanie Mezo-Stensland, the Customer Satisfaction Manager over at PlasticPrinters. She said she’s working with their design team to figure out what’s going on and what’s causing the disconnect. Either she or their Graphics Manager will be following up once they’ve got more info.

I also tried calling Jaclyn, and she actually called me once today too — just missed her because I was in a meeting. Sounds like both of them are on it now and treating this as a priority, which is good to hear.

I had already approved all the proofs they sent over a while ago, but production never actually started — that’s what I’ve been waiting on this whole time. Not sure why more proofs are being mentioned now, but I’ll take a look once they send them and make sure everything’s still correct. Hopefully this gets things moving again soon.

Who mentioned more proofs? Melanie or Jaclyn? I thought we were way past that and just waiting on production to start.
So we are possibly waiting again on them to send you proofs to approve and check? Dang!

Did Melanie or the graphics manager follow back up from Tuesday with any update? Thanks!

 

[Okku]

Who mentioned more proofs? Melanie or Jaclyn? I thought we were way past that and just waiting on production to start.
So we are possibly waiting again on them to send you proofs to approve and check? Dang!

Did Melanie or the graphics manager follow back up from Tuesday with any update? Thanks!

Yes all proofs have now been approved again. Their team did reach out and make sure that I got them approved.

Sorry I haven’t updated this thread since the beginning of the week.

 

[NeoViny23]

Yes all proofs have now been approved again. Their team did reach out and make sure that I got them approved.

Sorry I haven’t updated this thread since the beginning of the week.

... and I had already thought that Melanie was miraculously going on vacation for three weeks...

 

[Nickname]

Yes all proofs have now been approved again. Their team did reach out and make sure that I got them approved.

Sorry I haven’t updated this thread since the beginning of the week.

.. So they have started production?