Being completely out of extras that you paid for is pretty badThanks for the production report. I'm working on my 1st set right now and will have to follow a few of the custom orders here to see if this was a one time QC slip up, the start of a trend or about normal. I had no idea spinners were common with CPC chips. How many total chips did you order? It looks like 2900 or so. 70/2900 = 2.4% error rate not counting spot errors. Considering how much manual labor is involved it does not sound too bad but you would think the errors would be spread out uniformly and not clustered in the $5 and 25 cent chips. Your $5 chip does not seem overly complicated.
Okay, I want to add on anyway so I have another opportunity to get extra replacements, but really? This can't be normal...
I mean, yeah I expected some spot errors, but spinners? And this amount?
The quantity of defects you detail is somewhat disturbing.
I accounted for extras in my CPC order but nowhere near a whole barrel of any denom.
Do they guarantee their work versus that many defects; as in send you an appropriate quantity of replacements or offer partial refunds/reimbursement?
CPC is top notch... I had over 3 tracks replaced with no hassle...Do they guarantee their work versus that many defects; as in send you an appropriate quantity of replacements or offer partial refunds/reimbursement?