RadicusScout
Flush
WE AREN'T SUPPOSED TO TALK ABOUT THIS IN PUBLIC JOSH!!!
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GB Completed Custom Cut Card Group Buy - Jan 2025 (18 Viewers)
- Thread starter Okku
- Start date
- Status
WE AREN'T SUPPOSED TO TALK ABOUT THIS IN PUBLIC JOSH!!!
DONT TELL ME HOW TO LIVE MY LIFE.
RadicusScout
Flush
justsomedude
Royal Flush
In fairness, and not to beat a dead horse, but how many (much older and not from this GB) cut cards have been posted in here with the exact same off-center issue from this vendor?
I've cancelled my own GB with this company because it's clear they don't have their shit together, well beyond any file-error/proof approvals that may have been made on the front end.
On-center printing is a basics/101 problem, if you can't get that right, you aren't worth my time, energy, or money.
Correct me if I'm wrong but shouldn't the question be if they are willing to refund or not, rather than all this technical how-its-made?
It's nice to know what went wrong but more important to know if people will get their money back (unless thats not something people are interested in).
Something like "~ went wrong. We would like to request a courtesy refund of $. Thanks".
Worst they say is no. And even then that stops all the complaining.
It's nice to know what went wrong but more important to know if people will get their money back (unless thats not something people are interested in).
Something like "~ went wrong. We would like to request a courtesy refund of $. Thanks".
Worst they say is no. And even then that stops all the complaining.
Colquhoun
Straight Flush
It’s been my experience that printers reprint their errors, and generally don’t refund.
I think it’s two ways of getting the same information. Ask the question of what should have been do to prevent this and what are we going to do to make it right vs What are we going to do about this?” and them explaining why they will/won’t reprint/refund.
This will definitely be the first thing they offer, although I could see a partial refund depending on the number of cards not meeting QC
curlyhead44
Pair
Is that carbonated soju? Or adding it to champagne?
It's AI and I have no clue. I just know it was made and people want what they want....
@Schmendr1ck was the creator ...
It's potato vodka
curlyhead44
Pair
Oh man missed the AI watermark! Terrible
They came out clean!
If you are specifically asking me, I've ordered from several cut card GBs including my own previous custom design, and quite a few casino designs. I believe they all came from this same vendor, and there has never even been an inkling of an issue that I'm aware of.
It shouldn't take another year for reprints, because it never should have taken a year in the first place. That part is 90% on Oscar, not the printers.
OP
OP
Okku
4 of a Kind
Just wanted to keep everyone in the loop.
It’s been another 3 days since my last follow-up to the manufacturer and I still haven’t received a response. In that email I asked them directly about:
• their actual print/cut tolerances
• whether this run was within their spec
• how QC is supposed to catch alignment issues
• what specifically went wrong on this job
• and whether redos or reprints are possible on the worst designs
So far, no answers to those yet.
I also made it very clear to them that I’ve already paid refunds out of my own pocket for some of the mistakes people received, so they understand the real impact this has had.
At this point they haven’t offered reprints, refunds, or partial credit, and communication hasn’t been great. I’m still pushing for answers and not dropping it, but I don’t want to sugarcoat where things stand.
I also want to be honest that this thread has started to go in circles a bit and it’s getting harder to track what’s new vs. what’s already been discussed. I’ve apologized multiple times and have done my best to fix what I can on my end.
I’ve received a few emails and I’ll be going through those this week. If you still need something addressed, please PM or email me directly — that’s the best way to make sure nothing gets missed.
I’m not trying to dodge responsibility, just trying to keep things manageable and productive. Moving remaining issues to private messages probably makes the most sense at this point.
If anyone has suggestions on how to wrap this thread up constructively, I’m open to hearing them.
It’s been another 3 days since my last follow-up to the manufacturer and I still haven’t received a response. In that email I asked them directly about:
• their actual print/cut tolerances
• whether this run was within their spec
• how QC is supposed to catch alignment issues
• what specifically went wrong on this job
• and whether redos or reprints are possible on the worst designs
So far, no answers to those yet.
I also made it very clear to them that I’ve already paid refunds out of my own pocket for some of the mistakes people received, so they understand the real impact this has had.
At this point they haven’t offered reprints, refunds, or partial credit, and communication hasn’t been great. I’m still pushing for answers and not dropping it, but I don’t want to sugarcoat where things stand.
I also want to be honest that this thread has started to go in circles a bit and it’s getting harder to track what’s new vs. what’s already been discussed. I’ve apologized multiple times and have done my best to fix what I can on my end.
I’ve received a few emails and I’ll be going through those this week. If you still need something addressed, please PM or email me directly — that’s the best way to make sure nothing gets missed.
I’m not trying to dodge responsibility, just trying to keep things manageable and productive. Moving remaining issues to private messages probably makes the most sense at this point.
If anyone has suggestions on how to wrap this thread up constructively, I’m open to hearing them.
Maybe check the thread and respond more often than once per week?
Candidly, it does not matter what their actual print/cut tolerances are, whether this run was within their spec, how QC is supposed to catch alignment issues or what specifically went wrong on this job. All that matters is that they have many unhappy customers and they should be working to make them happy rather than alienate them.
I'm as unhappy with the alignment on the bridge cards as I am that you sent them out as if they were fine. Bridge alignment issues should have been identified by you, the final customer should have been sent pictures and the option to accept or reject, and the company should have been contacted about the rejected alignment issues. Then you'd have all the rejects rather than them being catered all over the country and/or the world.
Constructive way to wrap this up? Here is one:
To those who were short shipped -- who knows how this happened but you are not getting your cards.
To those who received misprints -- not worth fighting with plastic printers over a 9 month window of who sent what to whom and who approved what proof -- you are not getting replacements.
To those who are interested in participating in another GB @BarrieJ3 just did one and I am doing a small one -- PM me if you are in a bind.
Everyone has strengths and weaknesses and I think we can acknowledge that managing GBs aren't one of @okkus strengths.
To those who are not happy with this -- suck it up, buttercup.
Thread closed.
To those who were short shipped -- who knows how this happened but you are not getting your cards.
To those who received misprints -- not worth fighting with plastic printers over a 9 month window of who sent what to whom and who approved what proof -- you are not getting replacements.
To those who are interested in participating in another GB @BarrieJ3 just did one and I am doing a small one -- PM me if you are in a bind.
Everyone has strengths and weaknesses and I think we can acknowledge that managing GBs aren't one of @okkus strengths.
To those who are not happy with this -- suck it up, buttercup.
Thread closed.
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