Well, after several inquiries with UPS, the package finally reappeared.
The explanation is that Okku had sent it without any customs declaration, no information about the contents or declared value... as if it were just a domestic shipment...

I was lucky to get it back...
But all these administrative procedures come at a cost, and I had to pay almost 30% of the total price in administrative and customs fees to get it back (about $100)...
All the designs were retouched, even though this was the third time I had used this template to order from this manufacturer and I had never had any problems before
The best example...
Template sent :
View attachment 1632690
What I received…
View attachment 1632691
148 cuts cards ordered :
- 12 cuts « missing », 8% of the order
- 12 cuts « failed », 8% of the order
- 70 cuts « acceptable », 48% of the order
- 54 cuts « correct », 36% of the order
some cards received are not the one I ordered for exemple
HSI black received instead of
HSI grey landscape ordered.
No WSOP, no PokerStars and no pharaoh cuts in the package…
Even if I wrap up e-mails to Okku with the fully detailed breakdown to help him in dispatching…
Only 1/3 of my order can be considered as a good result … (If I don't take into account the zoom effect on the designs, but with no real impact on the result)
… and it seems that for others here, it's even worse.