Am I Crazy? Triton Poker Mat Dimensions. (1 Viewer)

[ChipChalk88]

I just bought this: https://www.tritonpokertables.com/collections/accessories/products/poker-mats

The stated dimensions are clearly 80 inches by 38 inches:

And yet what I received is clearly 97 inches by 36 inches:

I can't find a single review complaining about this -- am I insane? Did I just get a lemon? I don't think so -- mat looks fine and fits perfectly into carrying case.

Triton is saying I need to pay for return shipping -- yet IMO this is clearly their fault (so they should be giving me a full refund and pay for shipping).

What's going on here? This mat doesn't fit my table (which is ~80 inches by ~38 inches).

/end rant

 

[doublebooyah85]

One is made for the table, the other is just meant to be put on any dining room table I believe.

 

[ChipChalk88]

One is made for the table, the other is just meant to be put on any dining room table I believe.

Yeah -- I think they messed up which one they shipped me? Here's what I ordered: https://www.tritonpokertables.com/products/poker-mats

Which has:

I still can't find a mat that they sell (like a replacement for their "Signature" table) that has dimensions 97 by 36.

 

[allforcharity]

PSA: Just because Triton sent you the wrong size topper doesn't mean you're not crazy.

 

[CrazyCow]

I ordered the same color, size and design as you did on Aug 21 and mine is the correct 38x80 size. So they definitely sent you the wrong one. That sucks, they need to make that right for you.

 

[merkong]

I just bought this: https://www.tritonpokertables.com/collections/accessories/products/poker-mats

The stated dimensions are clearly 80 inches by 38 inches:
View attachment 1554507

And yet what I received is clearly 97 inches by 36 inches:

View attachment 1554508
View attachment 1554509

I can't find a single review complaining about this -- am I insane? Did I just get a lemon? I don't think so -- mat looks fine and fits perfectly into carrying case.

Triton is saying I need to pay for return shipping -- yet IMO this is clearly their fault (so they should be giving me a full refund and pay for shipping).

What's going on here? This mat doesn't fit my table (which is ~80 inches by ~38 inches).

/end rant

If you didn’t get what you ordered then tell them they’ll pay all costs incurred in making it right or they’ll have the full fury of several forums on their read end.

Done.

 

[ChipChalk88]

If you didn’t get what you ordered then tell them they’ll pay all costs incurred in making it right or they’ll have the full fury of several forums on their read end.

Done.

Triton must’ve sensed the fury building because they responded bright and early this morning — acknowledging their mistake and making it right.

I do wish they’d update their website to at least acknowledge the existence of another oval-shaped mat with the above dimensions (to prevent future confusion).

Anyways — glad this is getting resolved — appreciate the support!

 

[HUNGRY_MAN_2XL]

I remember emailing them a few weeks ago asking about the thickness of the mat. They told me 6mm. But on here, members says it’s 4 or 5mm.

 

[CrazyCow]

I remember emailing them a few weeks ago asking about the thickness of the mat. They told me 6mm. But on here, members says it’s 4 or 5mm.

I just measured my brand new one and it is 4mm thick.

 

[ChipChalk88]

I remember emailing them a few weeks ago asking about the thickness of the mat. They told me 6mm. But on here, members says it’s 4 or 5mm.

New one should arrive Friday — just got a new pair of calipers so I’ll measure and report back.

 

[HUNGRY_MAN_2XL]

I just measured my brand new one and it is 4mm thick.

Their messaging is inconsistent.

 

[ChipChalk88]

Just received the correct mat — confirmed ~4mm.

 

[RocAFella1]

@triton

 

[HUNGRY_MAN_2XL]

Is there a big difference between 4 and 5mm thickness? I know 6mm is ideal.

 

[CrazyCow]

Is there a big difference between 4 and 5mm thickness? I know 6mm is ideal.

I have my Triton topper on a solid wood dining table and it's hard to peel the cards. Not sure if 6mm would make a difference. Another foam layer probably would.

 

[HUNGRY_MAN_2XL]

Same for me too. I’m having a custom topper built that’s 5mm. I’m hoping it’ll suffice.