I saw this in a classified ad and moved it to its own thread for further discussion.
If a remedy can not be reached, then G&S will get you your money back after the buyer proves that no shipment was received, and no remedy could be reached. (Getting your money back this way is known as a charge back.)
This is very bad for the seller, as PayPal will pull the money from their PayPal account, or bank account. And the seller could lose their PayPal account.
Only use the G&S refund (charge back) if you know (for sure) that the seller is trying to screw you over.
In this instance, it might be.
You should only use G&S payments for people you don't trust, or if you want to pay with a credit card. Otherwise, you are just giving PayPal free money and putting extra burden on the seller.
As a side note: I'm not trying to tell people to specifically use FF or GS. There's a time and place to use either, but GS puts the onus on the sellers, while PayPal gets to keep all those fees for themselves.
If the shipping box arrives damaged and the contents are damaged, the receiver will need to take photos of the shipping box and the contents that were damaged. (Receiver takes photos, forwards them to sender, who then forwards to USPS.)
After the USPS finishes their investigation (could take up to 4 weeks), they will cut the sender a check for the amount of the insured item, plus the shipping cost (including the cost of insurance). The seller can then refund that money back to the buyer.
This info is coming from my personal experience. YMMV.
After.
The seller will need to open up the insurance claim with USPS, or whatever company they bought the insurance from.
The shipping company will ask the seller to provide evidence of the damage. (Photos)
At this point, the seller should contact the buyer and ask the buyer to take these photos (because the box is in the buyers possession).
Next, the seller will submit those photos to the shipping company as part of the claim process.
After the shipping company determines that the damage is legit (and not someone trying to get free money), they will send a check to the seller.
They ask for the photos to check and see if adequate packing material was used and proper shipping methods were used.
So, if you are the buyer and notice damage, start taking photos immediately before you unpack everything. Make sure to show that that box was taped securely, there was plenty of cushion material, nothing was over-packed, etc.
This part relies on the seller to do a good job packing the shipment.
The shipping company will deny a claim for poorly packed shipments.
...
After the check is cashed, the seller can then a refund the buyer.
If your insurance claim is denied, I think your only recourse at this point is to get a lawyer. So, you'll have to decide if it's worth it or not.
Yes, I believe they will. If you don't receive your purchase, or it is different than what was described (promised mint, but received bike tires), you are supposed to contact the seller first, and work out a remedy (like a refund or shipping a replacement item). PayPal will make you do this step.I was curious, if anyone knows, if you pay goods and services fee, then set goes missing, does paypal refund your total money ?
If a remedy can not be reached, then G&S will get you your money back after the buyer proves that no shipment was received, and no remedy could be reached. (Getting your money back this way is known as a charge back.)
This is very bad for the seller, as PayPal will pull the money from their PayPal account, or bank account. And the seller could lose their PayPal account.
Only use the G&S refund (charge back) if you know (for sure) that the seller is trying to screw you over.
so it's in the seller's best interest to pay for insurance
In this instance, it might be.
You should only use G&S payments for people you don't trust, or if you want to pay with a credit card. Otherwise, you are just giving PayPal free money and putting extra burden on the seller.
As a side note: I'm not trying to tell people to specifically use FF or GS. There's a time and place to use either, but GS puts the onus on the sellers, while PayPal gets to keep all those fees for themselves.
The post office (USPS) will make the sender provide proof of shipment (tracking number with the package being ACCEPTED is good enough), and proof of the cost of the item (the OP).Or, if you pay insurance to post office for shipping, and the package goes missing, the post office pays the sender who reimburses you ?
If the shipping box arrives damaged and the contents are damaged, the receiver will need to take photos of the shipping box and the contents that were damaged. (Receiver takes photos, forwards them to sender, who then forwards to USPS.)
After the USPS finishes their investigation (could take up to 4 weeks), they will cut the sender a check for the amount of the insured item, plus the shipping cost (including the cost of insurance). The seller can then refund that money back to the buyer.
No, if the shipping insurance pays, then you don't get a refund from PayPal G&S, because the insurance payout is considered a "refund" in PayPal's eyes.If you pay both and package goes missing, do you get both payments ?? Just curious
This info is coming from my personal experience. YMMV.
So lets say $2000 order of chips were all badly damaged during shipment. Shipping insurance was covered for $2,000. When does the buyer get the money back? Before or after the seller gets the money back from USPS?
After.
The seller will need to open up the insurance claim with USPS, or whatever company they bought the insurance from.
The shipping company will ask the seller to provide evidence of the damage. (Photos)
At this point, the seller should contact the buyer and ask the buyer to take these photos (because the box is in the buyers possession).
Next, the seller will submit those photos to the shipping company as part of the claim process.
After the shipping company determines that the damage is legit (and not someone trying to get free money), they will send a check to the seller.
They ask for the photos to check and see if adequate packing material was used and proper shipping methods were used.
So, if you are the buyer and notice damage, start taking photos immediately before you unpack everything. Make sure to show that that box was taped securely, there was plenty of cushion material, nothing was over-packed, etc.
This part relies on the seller to do a good job packing the shipment.
The shipping company will deny a claim for poorly packed shipments.
...
After the check is cashed, the seller can then a refund the buyer.
You are correct, this process could take a very long time. It took me about 5 weeks to go through this process with USPS. Which I heard was faster than average.If the latter, this could take a long time and shippers have been notoriously known to deny many shipping insurance claims,
so what happens in this event of a denial or very long time until refund?
If your insurance claim is denied, I think your only recourse at this point is to get a lawyer. So, you'll have to decide if it's worth it or not.