So on Friday, I approved a table build by Gorilla Gaming, which was placed in early July.
By Sunday the tracking system of their shipper, Estes, showed it had arrived at or “passed through” their nearest depot to me, near Albany, NY.
I was just waiting for Estes to call to schedule a delivery appointment, as I paid extra to have this delivered with a liftgate directly into my renovated barn. The tracking indicated they would be there sometime on Tuesday.
But on Monday, Estes collapsed.
All of their websites went dark.
All of their phones came up unreachable.
By late Monday, word spread that Estes had been massively hacked.
Now it’s Thursday, and their site is finally back… but there are no updates on my crate. I’ve emailed, DM’d on social media, had multiple text chats with Estes reps. No one there has any update on where the crate is or when it will arrive. And still no ability to reach anyone live on the phone for info, let alone to schedule the delivery.
Gorilla has been responsive, but has barely more info than I do. One of their former employees now works at Estes, and he is said to be on top of this. He indicated that normally a subcontractor would handle the “last mile” portion of the shipment, and is trying to find out if someone has been assigned.
With hope this will resolve shortly, but considering the cost of the table (and my months of anticipation) I am naturally on edge about it.
Of all the dumb luck…
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