Tourney Suggestions on Rewarding Dealers (1 Viewer)

TexRex

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Our Setup: I typically host a 2-table tournament. Both tables are rectangular -- 8' and 7'. Sometimes I have a 3rd table that is oval -- 8'. All tables can seat 10. We are averaging 14-15 players. We have 2 permanent dealers at each table sitting in the middle opposite each other. Up to now, the incentive for dealing is starting in the dealer position for one of the dealers. Our typical tournament last 3-4.5 hours of playing time with a break at the 2 hour mark. When we go to final table, the 2 dealers with the highest chip stacks deal the final table. Our buy-in is $30 and it's freeze out.

Problem: In the last year, 3 of my regular dealers are either no longer in the game, no longer able to deal, or just can't be there as consistently. In that time I've picked up 1 dealer part time. Our game is growing slowly -- about 2 players average in the last year. We now scramble for dealers. We had 12 possible dealers at one time, but now it's just 5, and most don't want to deal every time. When I had 8 regular dealers, it was pretty easy to rotate so dealers dealt only every other time.

Ideas I have:
1. Offer dealers an additional amount in chips. Currently players start with 35,000 in chips; we have a 5,000 on-time bonus. If I gave dealers extra chips, say 5,000, dealers could be getting about 29% more in chips than others.
2. Take money out of prize money and pay dealers. The plan would be pay each dealer $5 to deal the first 2 hours, but they would have to stay even if KO'd to collect. Then pay $5 each for after the break and again would have to deal to the end to collect. That would cost $30 a night. I've thought of 2 different ways to do this:
  1. Take $20 from each of 2 payout slots, decrease the total payout $40. Plan to pay the $30, with the rest designated to our Main Event prize pool
  2. Take 10% of each players' buy-in ($3) and put it into a dealer/Main Event (ME) pool. I've already looked at $2 and that would not be enough to fund the dealers in 2/3 of the games.
3. Take $2 from each buy-in and designated it as a dealer fund for that night. With typically 6 dealer sessions, I'd divide the nightly amount by 6. Whatever didn't divide by 6 would go to the ME pool.

Any idea of paying the dealers is not meant to compensate them fully, but give them an incentive to deal proportional to our buy-in. There is NO thought of paying a permanent dealer who doesn't play.

Other Info:
  • Some dealers are better than others, but with some incentive, we could get the better dealers to train new dealers. Perhaps with an incentive program, I could get more dealers, though some of our players are never likely to be good at that. I might require untrained dealers to serve one night with nothing to train them if they are not already deemed qualified dealers.
  • Players are supposed to take turns shuffling, so the person in the current dealer position shuffles for the next hand. Different dealers handle this different ways. Some do most of their own shuffling, some none of it, and everything in between.
  • The lack of training for the willing sometimes causes issues. This month a dealer inadvertently grabbed live cards that were uncapped and put them in the muck pile. The player had just made a big bet and there was one other player in the pot. The other player admitted he was going to fold and chose to let the player have the pot, but it could have been a disaster. Obviously capping his cards would have helped. The dealer not just grabbing cards would have helped. That's way less likely to happen with a trained dealer. The good dealers are willing to train other dealers on the job. I could easily arrange to have good dealers at different tables for that purpose.
  • If we offer an incentive beyond the dealer position, the dealer position would be determined differently. Currently players draw a seating chip which gives them their table #, seat #, and starting position. They go to the seat with the matching seating chip. I'd most likely change that to just table # and seat #. Just before "shuffle up and deal" is called, one of the dealers would collect the seating chips players drew, turn them upside down, shuffle them, and the one drawn would start as the dealer.
Questions
1. Our dealers start as playing dealers. Does anyone pay playing dealers?
2. For those who pay dealers, how do you do it, meaning where does the money come from?
3. What are your thoughts on the ideas above and do you have any other ideas we could consider?

Thank you -- and Happy Thanksgiving!
 
This seems really complicated. Is self-dealing out of the question?

This looks like a low enough buy-in that it's a friendly game. I've seen some terrible dealers over the years playing in home games, and they eventually come along and can deal adequately with some practice. As you say, training/practice is an issue. Why not just give everyone the opportunity to practice? Have a few trusted players be there to help out at the other tables.

If you must...

As you've suggested it I think I would like more chips the best, as it's a one and done thing. You don't need to dole out $5 here and there and keep track of things. I would also set the expectation that if you are taking the extra chips for dealing, you are in for the entire night if you are the last two dealers standing.
 
Would simply lowering the buy-in cost for dealers from , say, the $30 to $20 do the trick?
Pretty straightforward, all prize money collected goes to pool, and no other players would feel slighted if a dealer instead was given a few thousand more starting chips, nor the the prize pool was being toked...
 
Thanks everyone. All good points, but your answers raise more questions.

Timinater, self-dealing is difficult when it's 8 feet from one end to the other. Way too many flipped cards, and it slows the game down. Dealing from the middle doesn't have those issues -- flipped cards are pretty rare. Then we have some players who have a difficult time dealing even without long distance dealing. Those players could ask someone to deal for them, but I know they wouldn't really like that. In particular, one has issues with feeling in his hands due to cancer treatments -- I'm glad he's even able to show up. Another has a sensitive hand injury -- he could deal but not shuffle right now.

The extra chips seems like a good way to do it. Since I haven't tried either method -- extra chips or some financial incentive -- I really don't know which works the best. One and done is pretty simple, though the other night we had a dealer who ran late. Someone else started for him. I forgot to mention one of my dealers is sort of on injured reserve when he cut the tip of a finger off recently. He can't shuffle right now, but he took over dealing until the other guy got there.

Blaster & BG -- I hadn't thought of just reducing their buy-in. I'm not sure of the effect if a dealer gets KO'd early. One reason I'd thought of paying at the end is it gives dealers an incentive to serve in both halves, and be one of the ones selected for the 2nd half. If all got $10 regardless, they've already received the benefit.

I think the current dealers would do the honorable thing and stay, but if a dealer got KO'd the first hand after the break on an all-in, right now he just leaves. One of the people on either side takes over, and if neither are qualified, they either split the duties, or maybe one of the players next to the remaining dealer takes over but keeps his seat. The only way I could really enforce it would be to say the first time a dealer takes the benefit and leaves early, he doesn't get a discount in the future, but that may mean I'll get back to the problem I have now.

Another issue I see is I'd probably have them sign up as dealers in advance. Then if one ran late, then what? Does he still get the discount? Or the extra chips for it? What if another qualified dealer takes over but it's after he's paid? And what if the original shows up expecting a discount?

One thing about having all pay the same but paying $5 per session is that the money not used does show up in another game that is open to everyone later. It only affects the buy-in for the dealers, but the reality is everyone is paying for the dealers.

I've been kicking this around with one of our dealers who pointed out what a problem this is becoming for the current dealers who just would sometimes like a break. We concluded there is no perfect solution, but I'm curious how others deal with it.

I've not heard from anyone paying dealers yet, but please keep the feedback coming. If I don't find the perfect solution, I hope to find the best possible one.
 
I pay dealers $15/hour in 20-minute increments, regardless if dedicated dealer or player/dealer.

The dealer pool (from which all dealers are paid) is funded by 1) a $5 dealer rake per entry (including re-buys) and 2) an optional $5 dealer toke which gets the buyer an extra 10% in starting chips. Nearly everybody pays for the extra chips (99%+ of all players since implementation).

Fwiw, I absolutely hate the idea of dealers getting extra starting chips, and would refuse to play in a game with such a structure.
 
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As far as a player agreeing to deal for a partial rebate on his entry fee, my position is that he has agreed to deal for compensation, regardless of when he gets knocked out. Leaving early is not an option.
 
BG, thanks -- that info is very helpful. I've been concerned about the extra chips. Dealers would almost have to get both the early bird bonus and the dealer bonus. Would you mind giving your ideas on which of these you would do and why? Also any thoughts in case I've missed something?
  1. A dealer toke -- $5 for extra chips (5,000 or 10,000 -- love your thoughts on that), and just have it go to a floating dealer fund. I already have some resistance to going up on our fee though, so I'll have to figure out a way to do it. Maybe that could be combined with another idea. Would you offer the same deal to players who show up late?
  2. Take $20 from each of 2 payout slots, decrease the total payout $40. Plan to pay the $30, with the rest designated to our Main Event prize pool.
  3. Take $20 from 1 payout and $10 from another. If we had 3 tables, it would require another $20 somewhere since there would likely be 4 additional dealer sessions.
  4. Take 10% of each players' buy-in ($3) and put it into a dealer/Main Event (ME) pool. I've already looked at $2 and that would not be enough to fund the dealers in 2/3 of the games.
  5. Take $2 from each buy-in and designated it as a dealer fund for that night. With typically 6 dealer sessions, I'd divide the nightly amount by 6. Whatever didn't divide by 6 would go to the ME pool.
I like the way y'all do it, but suspect y'all play for way more than we do.

One thing I love about this board is I've already got some ideas for this I didn't have before! Thanks all -- keep feedback coming. :)
 
If you can fund the dealer pool entirely through voluntary donations (in exchange for more starting chips), then I'd go that route. Even if more expensive per player, it will seem less invasive.

Our entry fee is $65, so the $5 dealer rake is less than 8%. And the players agree that paying 14% overall (rake plus toke) is worth it.

All dealers receive training and have a good grasp of procedures and rules, and run the table just as it would be done in a casino.
 
Our game is very similiar to yours. $30 buy in with $20 rebuys/add on. 2 tables. The way we handle it is if you place in the money you tip 10% of your winnings to the dealer. For example You win first place for $280, your buy in is $30 so your profit is $250. You would tip the dealer $25. Between all the tips the dealers usually get their buy in back plus some. Its basically a freeroll for dealers each game.
 
Fwiw, I absolutely hate the idea of dealers getting extra starting chips, and would refuse to play in a game with such a structure.
I’ll second this.
I wish I had some advice to add, but I don’t. With $30 buyins, there just isn’t enough money to properly compensate a dealer, let alone 2 per table. I’m trying to think about what I would want as fair compensation for the distraction and annoyance of dealing all night, and a $10 discount wouldn’t even come close.
What you really need is octagon tables. But i realize telling you to buy new tables and move to a self dealt format is not good advice.
 
UpNdown, I do appreciate the second on the no extra chips for dealers. That's the only idea my players have come up with so far, but I seriously wonder if that's a good idea. I don't really like it either.

I realize there just isn't enough money to properly compensate dealers. Your thought on new tables is not a bad idea, it just doesn't help me. (And I realize that this is a poker chip site. The answer to all questions is either more chips or more equipment!)

Part of what makes this complicated is that the shape of the rooms dictates the shape of the tables I can fit in there (oval or rectangular). One room would not accommodate a 4 ft wide table. We have a 42" wide table now and the area just wouldn't accommodate something wider. The other room would, but I'd be limited to 1 and practically speaking to 17 players instead of 20. 18 wouldn't make sense because it would be 10 at one table and 8 at the other, and I'd still have the problem of dealing from one end to the other on one table.

I am in the process of surveying players. Another complication is that I know I can't raise fees much without losing people. I can't use re-buys either because I have roughly 25% who won't play with re-buys, and so far the survey is telling me that again. There are other options in the area for those who want a higher stakes game and some lower stake games. People like the friendliness, format, and stakes. I really enjoy hosting this group of players.
 
Mojo, our buy-in is $30 and it's a freeze out tournament.
 
Mojo, our buy-in is $30 and it's a freeze out tournament.

You mentioned a Main Event Pool. I associated the term with an end of season Championship Tournament. Potsie's suggestion leaves you with $33 for the dealers at the end of the night. Hardly worthwhile, as upNdown points out.

Hopefully, your crowd understands no dealers, no game. Why not determine who the dealers are through the seating draw? You can also make their job easier by having the players to their right do the shuffling every other orbit.

Kind of off-topic, but maybe worth stating: People do not usually embrace change. So I question how useful a tool polling is in growing your game.
 
Giant, what a nice thing to say! Thank you.

Mojo, our Main Event was our end of the year tournament, but open to everyone, same cost for everyone, and everyone starts with the same amount of chips. Traditionally it's been twice our normal buy-in, a 6 hour tournament instead of 4, and it includes a dinner break after the 7th round. It starts at 4:00 on a Saturday. Up to now it's been in late January.

While I agree that the $30 some sort of plan would pay is not enough, I put it in the context of our entry fees. Dealers could play for 14-28% less. I think they understand no dealers, no game. And I think if it came to it, others would step up, but they might prefer a small increase in fees to cover it if that would do it. We already rotate the shuffle so dealers don't have to do both. Currently the person in the dealer position shuffles so everyone shuffles once a round. When people have trouble shuffling, others will help, and the dealers shuffle more than once a round.

The idea of determining dealers through the seating draw is one I've thought of, and I'm willing to try it. I'd like to have players vote on one of two plans -- something like I've come up with so far -- [1] $5 for a dealer pool, pay dealers $5 for dealing to break and $5 for after the break, or $1 per round since I think $5 from most players would cover than, or [2] I'll ask for volunteers, and the dealer positions not taken by volunteers will be drawn for at random and anyone could get assigned. I'll see which they prefer and try it.

People not embracing change is not really off-topic at all. We've made several changes down through the years, so our group knows you have to make changes from time to time. When an issue comes up, we'll try something to fix it.

I sometimes say I poll players, but what I really do is send out a survey. The one I sent this time didn't cover the dealer issue because I didn't realize what a problem that was becoming until a dealer responded and brought it up. He and I kicked around a few ideas, and then I posted here. I do pay attention to surveys, but as a guide and not necessarily to follow the majority vote.

Surveys help me see how the group changes over time. I have some issues I always ask about -- preferred night, how they feel about re-buys, and raising fees. For example, I've got some players who can't play Saturdays and some who can no longer play on Fridays. I'd like to get an idea on the effect of changing it up, even if I have no plans to do so. Over time, some players leave and new ones come, players experience schedule changes either freeing up or closing off days, and sometimes they change their minds about what they like.

I know from those surveys:
  • What night works the best
  • That while 20-25% of our players will not play if we do re-buys, way over 50% prefer no re-buys; though I am fine with re-buys, I recognize that one thing that draws players to our game is that we don't have re-buys. Some of the players coming to our game aren't playing in others because they prefer freeze out.
  • That raising fees will reduce some participation and might knock some people out entirely
  • They like generally the current chip stacks and the format
  • They like the assigned dealers and not a dealer rotation; though I'm not sure how they feel about those positions being randomly assigned like I'm considering
  • That we need more dealers, and there probably needs to be some incentive for dealers
  • We have some that want to see things to faster, some slower, but 70-80% like what we currently do. I know from this making big adjustments will likely cause me to lose some players on the extreme ends
  • They like getting to express their opinion and that I'll discuss any suggestion even if we don't implement their ideas; and I can point to things players have come up with that we now do
I tally opinions (votes) in several ways. I look at a straight up vote. For example, I can look so far and know that if I do some Saturdays instead of Fridays, I will for sure lose two players. Not just any two either -- these two are both regular dealers who average missing one game a year over the last 3 years. So even if I had a majority vote for Saturday, I'm not switching. However, I might go to another players and suggest if they are interested in hosting a Saturday game somewhat similar to ours, we have the players for it.

I look at votes by attendance. In the past, I've done that by last 3 years, last 2 years, and current year, but paid more attention to the most recent. This year I only looked at current year. It's simple to multiply the number of games attended by their vote and determine the how votes go with attendance.

I also look at votes by how players perform. I know for example that going by winning players can sometimes be a lot like 2 foxes and a chicken voting on what's for lunch. Foxes will vote for the chicken, even though that chicken helps provide breakfast every morning. Those players are winning at someone's expense. If those net donors don't come, the game radically changes or dies. That's trickier, but if a winning player says "Do X or I'll quit" and a net donor says "If you do X, I'll quit," the winning player is not going to get their way on that, even if I happen to agree with them. Donors come for reasons other than winning, and I try really hard to keep things they like.

While I agree that a poll can be dangerous, I think of surveys as market research that provides valuable info while not creating the expectation that the issue is entirely dependent on how they vote.
 
Infinitely less hassle than pass-the-deal games, imo.
 
As I've never done this before, just curious, does this dedicated dealer do all of the shuffling? They are also playing, correct?
 
In my world, a dedicated dealer does not play -- he/she is dedicated to dealing. A dealer/player does both (until either busted out or relieved of dealing duties).

In some games, the dedicated dealer handles all dealing responsibilities, including shuffling. In others, a second deck is used and is shuffled by someone else (either a dedicated shuffler or by position).
 
In our game, the dealers don't do all the shuffling. The person in the dealer position usually shuffles, so the shuffling rotates.
 
I like the idea of permanent dealers, but since it's not feasible at my buy-ins, I stick with a rotating deal. Sure, we probably have 2 misdeals per night as the player pitching the long distance flips a card, but whatever.

I don't like the extra chips idea. Players that are efficient dealers are probably the better players. Giving the best players more chips is patently unfair.

I happen to be fortunate that quite a few of my players stick around after elimination just to deal. No pay, just sticking around for the camaraderie. I do note it down in our records when an eliminated player volunteers to deal out the night (or a portion of it), and that counts toward their nomination process for induction into the Zombie Hall of Fame for contributing to the success of the game.

Not that I think any are really aware of how the nomination process works, but I know, and they will likely be celebrated for their efforts with their own custom chip.
 

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