RainmanTrail
Straight Flush
Cliff Notes: my Wynn chips arrived damaged due to poor packing from Danny, and this wasn't the first time I received damaged chips from him. I'm not happy with how he's handling it, and am looking for some advice. This also serves as a warning to others, and provides justification for why he will be receiving negative feedback from me.
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My Wynn Casino Tourney set arrived in the mail this week from noblecountydanny. Unfortunately, they did not arrive safely. After receiving the same advice from several well respected chippers here (all saying "you need to out him!"), I've decided to make a public post to ask for your help in resolving this matter.
A bit of background info is helpful here. I first bought a lot of chips from noblecountydanny a few months ago when I bought his Lion hotstamped Paulsons. When the chips arrived, I was absolutely flabbergasted by the terrible packing job, especially since they came from someone who has been around as long as he has, and who has probably shipped more chips than almost anyone else in the community. He literally put 4 racks of chips inside plastic Bud Jones racks, then placed those racks all inside of one padded envelope, and placed that envelope inside of an MFRB with absolutely no other padding inside the box at all. Needless to say, the chips were damaged during transit. 3 of the plastic racks were destroyed, and a couple of chips were broken, a couple more had chunks taken out of them, and several others had flea bites. I informed him of the damage and sent photos, but tried not to get upset about it. This was our exchange...
Then I sent him this photo to show him some of the damage (if you look closely, you can see that the two chips in front are broken at the top, along with the obviously destroyed chip racks - two other racks were destroyed as well, but not pictured)...
Note, this is my way of downplaying the issue. I wasn't seeking compensation at all. I just wanted to find a way to inform him that his shipping practices were insufficient for protecting chips in hopes that it would coerce him to add more protection in the future. As you will see, this did not work...
I didn't leave negative feedback because I didn't want to hamper his ability to sell chips for what I considered to be a simple careless mistake, and a correctable one at that.
Danny responded
Encouraged by his promise to "pad the shit out of them", I ended up buying more chips from him about a month or so later. This time, they were Bud Jones and some pricy TRKs (many of which were for another chipper who lives close by). When the chips arrived, I was somewhat happy to see a little bit of padding in the box, but they were still HORRIBLY packed. He had hundreds of chips wrapped only in plastic wrap, all stacked on top of each other with no bubble wrap in the middle of the box with only padding around the sides of the box. My Bud Jones chips weren't damaged though, so I didn't make a big deal out of it. I asked the other chipper to inspect his TRKs, and later found out that some of them had gotten damaged (I'm not saying who it is because I don't want to bring anyone else into this).
Fast forward to my current purchase, and the reason for this post.
As many of you probably know, I recently purchased a large lot of very expensive chips from Danny; The Wynn Casino Tourney set. Many consider these to be the Holy Grail of tournament chips. Needless to say, I was a bit hesitant because of my previous shipping issues with Danny, but somehow I had convinced myself that this time, things would be different. I reasoned that this time since I'm purchasing almost $8k worth of chips, and them being a holy grail set, that he would go to great lengths to protect my chips. If there were ever a lot of chips that he would "pad the shit out of", then surely this would be them! - or so I thought.
I even sent out a preemptive strike, by reminding him of the damage from my previous shipments, practically begging for extra padding.
...then the chips arrived. I was so stoked to get these chips. However, the second I saw the boxes, I knew they had been damaged and could tell before I even opened the packages that there was going to be almost no padding inside. I couldn't believe it! Not only did he completely disregard my request, but this time the chips were packed EVEN WORSE than the previous two lots! Literally NO PROTECTION AT ALL!!!
Now, I was LIVID!!! I was patient, kind, and courteous before, probably too much so. But this time I had had enough. I just dropped almost $8k on these chips, and he didn't even give two fucks about my request for protecting them. In fact, it almost looked as though he INTENTIONALLY packed them poorly almost as a "fuck you" to my requests for careful packing. Not cool!
The boxes arrived and as I opened them up I see that he sent me almost 2000 chips inside of just two MFRB boxes with NO PADDING AT ALL other than just slamming as many chips as he could fit into the 3 padded envelopes, stacking them one on top of the other. He put 1000 chips in each MFRB box!! Inside the envelopes, the chips were loosely wrapped in plastic wrap in barrels of 50, each one wrapped end over end (not even rolled up to keep them tight). Each barrel was placed one right next to the others, all inside of a LOOSE bag (envelope) holding 350 chips per bag. The 3 bags were just laid into the box with ABSOLUTELY NO ADDITIONAL PROTECTION! The chips were free to move about inside their envelopes and the box, constantly rubbing against each other. Here are some photos of how they were packed.
View media item 6046
View media item 6047
View media item 6040
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Needless to say, the chips were damaged. I found 5 completely broken chips so far, and about 20 with huge gouges/chunks out of them. There were also over 150 chips with new flea bites (mostly minor). There were hundreds of tiny chip flakes throughout the cellophane wrap from the poker chip mosh pit that transpired inside these boxes. He even managed to ruin a deck of cards, lol.
Here are a few pics showing some of the damage...
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I sent him a message two days ago expressing my frustrations. I attached photos of the damage shown above. I received no reply that day and no reply yesterday (even though he had logged in). He finally responded this morning. He didn't even apologize.
His reponse?
Needless to say, I'm done buying chips from Danny, and I'm done being polite about it. I'm outing him here publicly, and am looking for advice from the community on how to handle this. I will probably be leaving him negative feedback for this transaction, as I feel that it is justified.
Note: I'm not sending them all back to him. That's not an option. No way in hell am I going to trust him with nearly $8k worth of merchandise again, and just cross my fingers that everything will go smoothly.
Most of these chips are still brand new, minty fresh, and the greatest tournament set ever, IMO. I'm going to keep a large set for myself, and will likely either raffle or auction off at least a single table tourney set of the chips which survived the poker chip mosh pit inside these boxes. I love these chips! I'm just not happy with how they were shipped, and how this was all handled.
The worst part is that there were exactly 200 of the rare white T5000 chips, and now two of them have been destroyed. How do you place a value on turning a rack of chips of this rarity and value into a partial rack of 98 chips? It's not just the value of those individual chips that are affected, but now my ability to sell any sets has also been affected as I can't just offer up 98 of these for sale and call it a "tourney set". The same goes with the other denoms, numerous yellow T1000s were destroyed as well.
What are your thoughts? Would you be as pissed off as I am about this?
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My Wynn Casino Tourney set arrived in the mail this week from noblecountydanny. Unfortunately, they did not arrive safely. After receiving the same advice from several well respected chippers here (all saying "you need to out him!"), I've decided to make a public post to ask for your help in resolving this matter.
A bit of background info is helpful here. I first bought a lot of chips from noblecountydanny a few months ago when I bought his Lion hotstamped Paulsons. When the chips arrived, I was absolutely flabbergasted by the terrible packing job, especially since they came from someone who has been around as long as he has, and who has probably shipped more chips than almost anyone else in the community. He literally put 4 racks of chips inside plastic Bud Jones racks, then placed those racks all inside of one padded envelope, and placed that envelope inside of an MFRB with absolutely no other padding inside the box at all. Needless to say, the chips were damaged during transit. 3 of the plastic racks were destroyed, and a couple of chips were broken, a couple more had chunks taken out of them, and several others had flea bites. I informed him of the damage and sent photos, but tried not to get upset about it. This was our exchange...
Then I sent him this photo to show him some of the damage (if you look closely, you can see that the two chips in front are broken at the top, along with the obviously destroyed chip racks - two other racks were destroyed as well, but not pictured)...
RainmanTrail: Definitely not necessary. But thanks for the offer. I'm not worried about it at all
Note, this is my way of downplaying the issue. I wasn't seeking compensation at all. I just wanted to find a way to inform him that his shipping practices were insufficient for protecting chips in hopes that it would coerce him to add more protection in the future. As you will see, this did not work...
I didn't leave negative feedback because I didn't want to hamper his ability to sell chips for what I considered to be a simple careless mistake, and a correctable one at that.
Danny responded
Encouraged by his promise to "pad the shit out of them", I ended up buying more chips from him about a month or so later. This time, they were Bud Jones and some pricy TRKs (many of which were for another chipper who lives close by). When the chips arrived, I was somewhat happy to see a little bit of padding in the box, but they were still HORRIBLY packed. He had hundreds of chips wrapped only in plastic wrap, all stacked on top of each other with no bubble wrap in the middle of the box with only padding around the sides of the box. My Bud Jones chips weren't damaged though, so I didn't make a big deal out of it. I asked the other chipper to inspect his TRKs, and later found out that some of them had gotten damaged (I'm not saying who it is because I don't want to bring anyone else into this).
Fast forward to my current purchase, and the reason for this post.
As many of you probably know, I recently purchased a large lot of very expensive chips from Danny; The Wynn Casino Tourney set. Many consider these to be the Holy Grail of tournament chips. Needless to say, I was a bit hesitant because of my previous shipping issues with Danny, but somehow I had convinced myself that this time, things would be different. I reasoned that this time since I'm purchasing almost $8k worth of chips, and them being a holy grail set, that he would go to great lengths to protect my chips. If there were ever a lot of chips that he would "pad the shit out of", then surely this would be them! - or so I thought.
I even sent out a preemptive strike, by reminding him of the damage from my previous shipments, practically begging for extra padding.
RainmanTrail: OK, sounds good. I assume this will be insured, correct?
Also, please, please put extra padding around the chips
Thanks again!
...then the chips arrived. I was so stoked to get these chips. However, the second I saw the boxes, I knew they had been damaged and could tell before I even opened the packages that there was going to be almost no padding inside. I couldn't believe it! Not only did he completely disregard my request, but this time the chips were packed EVEN WORSE than the previous two lots! Literally NO PROTECTION AT ALL!!!
Now, I was LIVID!!! I was patient, kind, and courteous before, probably too much so. But this time I had had enough. I just dropped almost $8k on these chips, and he didn't even give two fucks about my request for protecting them. In fact, it almost looked as though he INTENTIONALLY packed them poorly almost as a "fuck you" to my requests for careful packing. Not cool!
The boxes arrived and as I opened them up I see that he sent me almost 2000 chips inside of just two MFRB boxes with NO PADDING AT ALL other than just slamming as many chips as he could fit into the 3 padded envelopes, stacking them one on top of the other. He put 1000 chips in each MFRB box!! Inside the envelopes, the chips were loosely wrapped in plastic wrap in barrels of 50, each one wrapped end over end (not even rolled up to keep them tight). Each barrel was placed one right next to the others, all inside of a LOOSE bag (envelope) holding 350 chips per bag. The 3 bags were just laid into the box with ABSOLUTELY NO ADDITIONAL PROTECTION! The chips were free to move about inside their envelopes and the box, constantly rubbing against each other. Here are some photos of how they were packed.
View media item 6046
View media item 6047
View media item 6040
View media item 6048
Needless to say, the chips were damaged. I found 5 completely broken chips so far, and about 20 with huge gouges/chunks out of them. There were also over 150 chips with new flea bites (mostly minor). There were hundreds of tiny chip flakes throughout the cellophane wrap from the poker chip mosh pit that transpired inside these boxes. He even managed to ruin a deck of cards, lol.
Here are a few pics showing some of the damage...
View media item 6043
View media item 6050
View media item 6053
View media item 6045
I sent him a message two days ago expressing my frustrations. I attached photos of the damage shown above. I received no reply that day and no reply yesterday (even though he had logged in). He finally responded this morning. He didn't even apologize.
His reponse?
Needless to say, I'm done buying chips from Danny, and I'm done being polite about it. I'm outing him here publicly, and am looking for advice from the community on how to handle this. I will probably be leaving him negative feedback for this transaction, as I feel that it is justified.
Note: I'm not sending them all back to him. That's not an option. No way in hell am I going to trust him with nearly $8k worth of merchandise again, and just cross my fingers that everything will go smoothly.
Most of these chips are still brand new, minty fresh, and the greatest tournament set ever, IMO. I'm going to keep a large set for myself, and will likely either raffle or auction off at least a single table tourney set of the chips which survived the poker chip mosh pit inside these boxes. I love these chips! I'm just not happy with how they were shipped, and how this was all handled.
The worst part is that there were exactly 200 of the rare white T5000 chips, and now two of them have been destroyed. How do you place a value on turning a rack of chips of this rarity and value into a partial rack of 98 chips? It's not just the value of those individual chips that are affected, but now my ability to sell any sets has also been affected as I can't just offer up 98 of these for sale and call it a "tourney set". The same goes with the other denoms, numerous yellow T1000s were destroyed as well.
What are your thoughts? Would you be as pissed off as I am about this?
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