Package Delivery Issue (1 Viewer)

[Bill_Man618]

I had a package that was supposed to come in today and marked as delivered. However USPS said that it was deliver at the “front desk/reception/mail room” and the package wasn’t in my mailbox. Has anyone else experienced this? If so how did you remedy it?

 

[madforpancakes]

Contact your post office for your zip code and tell them about it. I had a package "delivered" in a similar manner, gave a shout to the PO, and it showed up in my mailbox within a day or two.

 

[MyLastChip]

When I lived in an apartment packages were to the office and more than once I had to ask them to double check where they stored the packages for the complex, because it was marked as delivered.

And a couple times in my home, it was marked but delivered next day or 2.

 

[justsomedude]

I've had this happen... the delivery guy accidentally left it on my neighbor's porch.

 

[AWenger]

I had this happen to me recently -- a package was marked "delivered" to my office building but wasn't there. I thought it might have been locked in our office building mailroom or delivered to the wrong mailbox slot, but I was able to catch one of the mail people (he picked up the mail, but didn't deliver it.) who checked, and it wasn't there. After that there were 3 things I ended up doing:

1) He gave me the phone number for 'customer affairs' in a local post office, they said it might have been a "bad scan" where it was scanned as delivered, but wasn't, and they took my info and number and opened a case.

2) I also opened a case through the usps website for delivery issues.

3) I then also went to the nearest post office in person with the tracking number and other information; they then sent me to a different post office in the city that manages the deliveries and said I should request to speak to a "zone XX supervisor" (at least in DC they have different zones for deliveries). When I went, no supervisor was there but they took my information and phone number.

I never heard anything back by phone or email, but 2 business days after I went to the post office in person, the package showed up in our mail slot in our office building.

All told, it was 6 business days after the false "delivery" notice for it to show up, but it got delivered.

 

[Bill_Man618]

I had this happen to me recently -- a package was marked "delivered" to my office building but wasn't there. I thought it might have been locked in our office building mailroom or delivered to the wrong mailbox slot, but I was able to catch one of the mail people (he picked up the mail, but didn't deliver it.) who checked, and it wasn't there. After that there were 3 things I ended up doing:

1) He gave me the phone number for 'customer affairs' in a local post office, they said it might have been a "bad scan" where it was scanned as delivered, but wasn't, and they took my info and number and opened a case.

2) I also opened a case through the usps website for delivery issues.

3) I then also went to the nearest post office in person with the tracking number and other information; they then sent me to a different post office in the city that manages the deliveries and said I should request to speak to a "zone XX supervisor" (at least in DC they have different zones for deliveries). When I went, no supervisor was there but they took my information and phone number.

I never heard anything back by phone or email, but 2 business days after I went to the post office in person, the package showed up in our mail slot in our office building.

All told, it was 6 business days after the false "delivery" notice for it to show up, but it got delivered.

Thanks man! I’m confident it’ll get delivered at some point, but I wasn’t sure what to do so I appreciate you letting me know how you did it.

 

[AWenger]

You're welcome. This was just last month. First time it ever happened. And it was stressful for me, thinking there was a lost package. I was pretty sure it wasn't stolen, because our building has security.