Well, this may be the shortest thread but let's leave it open for others that may need this info.
The reason is price value won out on my choice. I was looking at the Roomba i7, S9 and the Shark iRobot Auto Empty. So I was researching price and saw that each had specials and one of the companies I do business with has 20% coupons all of the time. I was going order it online and have it delivered. The price online after applying my 20% discount came out to ~$479 plus tax. I then, like always look on
Amazon who had it for $449.99. I immediately went on the chat function which took over 20 minutes to get a representative online and inquired about the price match. This guy was probably new because it took him a long time to finally see the product I was looking at even after I supplied him with the web address of his own companies product page. after another 5 or so minutes he said yes they would honor the price but I had to purchase the product first. I told him I was using a gift card for a small portion of this transaction and he didn't answer. I then lost him!
I picked up the phone and called the 1-800 number and I get a message that I was on a wait list of 74 minutes. wow! So this is where I am ready to just order from
Amazon but something told me to call a local store.
So I picked up the phone and spoke to a very nice gentleman. He saved this customer and I will be writing in to praise him on his customer service. Needless to say I got a smoking hot deal you will not find anywhere. I did not ask for a discount other than to match the price with
Amazon. He matched and did even better for me. It is great to see this type of customer service. At the end of the day I would have purchased it for there $479.99 with the type of service that the gentleman gave over the phone but needless to say I am a happy customer who got one steal of a deal and I will be picking up today with curbside delivery in about 2 hours.
David O
