How many times would you punch a baby in its dumb face to avoid Comcast?

How many times would you punch a baby in its dumb face to avoid Comcast?

  • 0 - Children are our future and I am at this moment sucking Comcast's teat

    Votes: 2 20.0%
  • 1 - But I would make it count

    Votes: 1 10.0%
  • 2 - And in quick succession

    Votes: 2 20.0%
  • Xfinity - I am willing to join whatever organization is necessary to combat the menace of Comcast

    Votes: 5 50.0%

  • Total voters
    10

jbutler

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just curious. personally, i would reenact the killing of every first born from exodus if it meant i would never again be coerced into a relationship with a company whose singular goal appears to be raising the homicide rate.

some may say that the most evil corporation is news corp or monsanto. you are wrong. they merely corrupt our media, making impossible any rational discourse among the average citizenry and poison our bodies while copyrighting the viruses that kill us slowly enough that we are still capable of paying for the privilege of the poison, respectively. comcast, on the other hand, provides intermittent and unreliable access to cat pictures and pornography. the difference, as you can see, is stark.

in closing, fuck comcast in the peehole with a plastic spork.
 

Payback

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I hear a lot of complaints about comcast, but honestly I've been super happy with them. I got 4 times the internet speed from them that I was getting from AT&T for the same price. Not to mention the internet has never been out once in the 2 years we've had them, unlike AT&T where it was out like every other week.

Meh, different strokes for different folks I suppose. Although I guess the stroking is harder without your cat pictures....
 

jbutler

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I hear a lot of complaints about comcast, but honestly I've been super happy with them. I got 4 times the internet speed from them that I was getting from AT&T for the same price. Not to mention the internet has never been out once in the 2 years we've had them, unlike AT&T where it was out like every other week.

the key here is that in your market comcast actually has to provide something that resembles a service because evidently consumers there have a choice between two internet service providers. here is the screen shot of the options for internet service at my address:

MWRnsBi.png


shockingly, comcast doesn't seem that motivated to work for my business.

i can see the meetings now. "guys, our service is really bad. if we don't improve people will start canceling and just go without the internet." and then the room breaks into deafening laughter because it's tuesday at 10am so they are already shitfaced into oblivion at comcast headquarters AKA where they piss into a tube which travels to my cable outlet and my modem vaporizes their piss through my house and calls it wifi.
 
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grandgnu

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You just shared your address with us, expect to receive a ton of delivery food you didn't order. Also, I've got FIOS down here in Tampa. Pretty good service, but man it's pricey.
 

manamongkids

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Town I grew up in has a provision in place that only allows Comcast to be in homes. This was setup because Comcast signed a contract with the Mayor to provide services to all the local schools and public buildings, at a lower rate than normal for them being the sole provider in town.

That being said, the prices you pay in my town are somewhere in the neighborhood of 25-30% higher for every tier of service.

My parents still live there and for their contract they pay upwards of $200 per month so almost an identical setup as I have in the next town over.

2 HD Boxes
1 Multiroom DVR
HBO package
25 mbps DL speed

Theirs: $200
Mine: Verizon, locked in for $101.99 until I want out of the contract

So yeah Comcast fucking sucks and so does the Mayor who put this deal in place
 

jbutler

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You just shared your address with us, expect to receive a ton of delivery food you didn't order. Also, I've got FIOS down here in Tampa. Pretty good service, but man it's pricey.

i think probably half this board has my address already, but just in case i'm ever targeted by anonymous, i edited.

i keep waiting for fios to come to my area. will switch immediately.
 

jbutler

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Town I grew up in has a provision in place that only allows Comcast to be in homes. This was setup because Comcast signed a contract with the Mayor to provide services to all the local schools and public buildings, at a lower rate than normal for them being the sole provider in town.

That being said, the prices you pay in my town are somewhere in the neighborhood of 25-30% higher for every tier of service.

My parents still live there and for their contract they pay upwards of $200 per month so almost an identical setup as I have in the next town over.

2 HD Boxes
1 Multiroom DVR
HBO package
25 mbps DL speed

Theirs: $200
Mine: Verizon, locked in for $101.99 until I want out of the contract

So yeah Comcast fucking sucks and so does the Mayor who put this deal in place

my package:

1 HD box and DVR
1 little standard box
"premier" channel package (basically everything)
105 mbps

after taxes and fees and the now-required "gateway" modem/router combo rental: $142.86.

i actually don't have a huge problem with this price. it's that i expect to have some level of customer service along with it and on that measure they are completely useless.
 

Tommy

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I'm going to mail you some "switch to Verizon Fios" postcards. ;)
 

Ben

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Comcast Business just came out here last week to do a site survey. I was willing to pay them up to $10k for the privilege of then paying them $180 monthly for internet only (albeit UNLIMITED, business-class internet with a business-class SLA.)

Their quote was $43.6k. Ouch. Still, if I were a multi-millionaire, I might pay that. We miss Comcast...
 

BGinGA

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Comcast Business at work (internet/phone/tv, pretty much flawless over the past eight years but the tv options suck), and the standard overpriced xfinity crap at home (but still better than the alternatives). Customer service is laughable, but screaming loud enough at the right people seems to help. At this point, I wouldn't switch because my other options at both places are all much less reliable.
 

72o

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Customer service in general sucks most everywhere. I've had xfinity now for the past 8 years after switching from fios prior due to a price increase at the time with fios. Trying to leave fios took us over a year of nonstop bullshit and corporate threats of lawsuits. They kept telling me they were coming after me for nonpayment. I don't owe you anything anymore I cancelled your damn service now leave me the fuck alone! It caused all kinds of problems as I was trying to refinance at the time and this shit with VZW was on my credit report. Huge headache and will never go with VZW again as long as i have a choice.
 

Bloody Marvelous

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Working for an internet provider myself I have first hand knowledge why customer service always sucks.

You can separate the employees for any service provider into two groups: The knowledgeable and those that haven't got a clue.

The employees that haven't got a clue are working the phones. Those are the people you're talking to. You'll be trying to explain your problems or asking for information, and they will tell you either what they think is true, or what they think you want to hear.

The knowledgeable employees are the ones who can actually fix your problems, but they will be unavailable to you. And because they are unavailable, they don't really care about your problems. To them you're just a customer number. They will deal with issues which affect a larger group of customers, so if you have an individual problem they'll deal with your issues when they can make the time. This is especially true if your problems are IT related like billing or order fulfillment issues.

There may be an intermediate layer (there is in the place I'm working, and that's where I work myself), where you see all the crap being peddled to the customers, and where you see how projects and changes are bungled resulting in billing and order fulfillment problems. And you'll run into brick walls every time you try to get fixes made for known issues or you warn the project managers about likely risks when reviewing their documents.

I truly believe that most customer service employees really want to help you and solve your problems. It's just that they are either not knowledgeable enough, or don't have the means. Yelling at a customer service representative will accomplish exactly nothing. They are not the cause of your problems, they are not capable of fixing your problems, and after they've spoken to you there will be hundreds of other customers waiting in line to speak to them. You're speaking to a person, and it's not their fault. If you're coarse or rude the likelihood that they will relay your problems to the correct department only decreases.

Oh, and of course more often than not when a customer calls it's a case of PICNIC. Problem in chair, not in computer.
 

grandgnu

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Agree with Bloody Marvelous, don't scream at the front-line customer service employees, they aren't the reason for your problems and they generally aren't empowered to do much about them.
 

Chicken Rob

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I said it at the former blue place, and I'll say it here. I hate comcast, but comcast business class gives me reliable service and good customer service. They have a completely different support number, and I have a dedicated concierge assigned to my account. I pay $71/month, internet only. I don't even know my UL/DL rates, but I never saturate them.
 

jbutler

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Okay after today I will raise my rating of Comcast from 0/10 to 5/10.

First the annoying part of Comcast: my promotional package "expired" and my total bill went from $145 to $225 per month for cable/internet. I went to the website to sign up for a new promotion or otherwise change my package to get the price down a bit, but not only were there no promotions listed, there were no option for cable listed at all - only phone, internet and home security services.

I tried the "chat with a representative" feature and was told that: (1) promotions and certain services are only displayed to certain customers - in my case my account was not authorized to see promotions or any cable services offered - and he was unaware of how they determined which customers could see which promotions and which could not; and (2) he could not take any action that did not constitute an "upgrade". For that I would have to call customer service on the phone.

Then came the positive experience of calling Comcast customer service and I mean that with no sarcasm whatsoever. I was directed within 10 seconds to a human being who said she could find me a package with my old price or better. She asked if I could hold and 30 seconds later came back with two options: increasing my internet speed by 25% and paying $135 per month or increasing my internet speed by 100% and paying $150 per month. The entire call took 5 minutes and the representative was extremely pleasant and helpful.

I'm honestly still in a state of shock that I'm praising Comcast for anything. However, the way they run their online portal is abysmally horrible, so they get half credit.

Also, as a bonus, when trying to find this thread I came across the best trolling attempt of me on any board ever. It was by @Ben:

Ben said:
My Catholic Comcast guy gave me a Billy Joel autograph which was written in cursive on a Confederate flag.
 

pltrgyst

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Change is not always good. We were perfectly happy with Verizon FIOS down here, until they recently sold out to Frontier. Now we've had a month of intermittent DNS screw-ups.

Not to mention all the billing errors and automatic payment confusion incurred by splitting Verizon wireless off on its own. Given the opportunity, all these huge companies suck in the service department.
 

Mr. Cheese

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One of the worst parts about Comcast is when you cancel and you've already done the " hard time" on the phone getting it cancelled, then they force you to go to a store to return the hardware... Do they let you just walk in and throw it on the counter? No they make you sign in and wait 2 hours for the next available customer service representative who literally just grabs your stuff and throws it in a bin and asks for your account info.

images

9f63a0110596c67841dd30c7ccae6d21.jpg
 

bergs

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23 babies is my answer. 24 babies is a bridge too far, and 22 babies might end up with my being investigated by local police while still being forced to use Comcast.
 

Cliff

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i think probably half this board has my address already, but just in case i'm ever targeted by anonymous, i edited.

i keep waiting for fios to come to my area. will switch immediately.

It's going to be a long wait. Unless your local municipality had already entered into a video franchise agreement with VZ the chances of fios expansion in your area are pretty much zip at this point and the foreseeable future.
 

manamongkids

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To date: not a single complaint for Verizon Fios, just got HBO added for free for paying my bill on time for 24 months straight
 

jbutler

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It's going to be a long wait. Unless your local municipality had already entered into a video franchise agreement with VZ the chances of fios expansion in your area are pretty much zip at this point and the foreseeable future.

This is a bummer :(

We have no other option in my area apart from satellite. I guess it's fortunate that I'm somewhat satisfied with Comcast for the moment. Maybe when the kids move out I can convince my wife to cut the cord. We haven't even looked into whether there is any other option for getting NHL games which would be the real bar.
 

tommythecat

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This is a bummer :(

We have no other option in my area apart from satellite. I guess it's fortunate that I'm somewhat satisfied with Comcast for the moment. Maybe when the kids move out I can convince my wife to cut the cord. We haven't even looked into whether there is any other option for getting NHL games which would be the real bar.
Roku has an NHL app.
 

jbutler

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Roku has an NHL app.

Believe me I've looked into it. Like all other non-cable options, they blackout your local market games, so for me that means no Rangers, Flyers, Devils or Islanders, which basically nullifies all value of the app :(
 

manamongkids

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Serious question, why does Comcast have a remote that you can talk into like Siri? Maybe they should take their R&D dept and maybe spend that money on better customer service training, lowering monthly costs or bringing reliable internet to new areas
 

tommythecat

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Believe me I've looked into it. Like all other non-cable options, they blackout your local market games, so for me that means no Rangers, Flyers, Devils or Islanders, which basically nullifies all value of the app :(
Hopefully those kind of deals will become less common when leagues draft contracts with cable companies/channels in the future. Cutting the cord is still a movement very much in its infancy but they have to recognize that they are cutting their fans off by cutting these exclusive deals with cable providers.

Whether or not they truly care if they are cutting their fans off or the cable companies simply won't allow it remains to be seen.
 
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