Hello everyone. About a week and a half ago, all rewards were shipped out and a good portion have already received them over these past two weeks. And I thought great, the project is done and people can begin to enjoy the decks. Unfortunately, it has come to my attention from several backers that some of the decks, the red ones specifically, are defective in that the printing of them and lack of QC at the manufacturer’s facility during the printing process caused uneven tones and hues of the back design.
This is a big concern and issue that I want to get a handle on immediately. I need you to inspect your red decks to see if you see inconsistencies in the red backs’ hues. If this is the case, please send me an image of what you find as I will be talking with the manufacturer tomorrow as well as documenting every instance of this issue. Next, check your blue decks too just to be thorough, even though this back color has not had the issue but once.
This issue for me is beyond frustrating as much as it has been for several backers. I didn’t do the kickstarter to fail and sometimes in the production process mistakes are made that are not only infuriating, but could simply be avoided which obviously culminates frustration for all parties involved and my apologies that this issue is presenting itself at all. It truly kills me that this is even an issue as the Classic Victorian and Classic Flourish products turned out wonderfully in their printing, starting back in 2013.
So what am I going to do about it and what solutions do I have to resolve and fix this issue? Like I mentioned before, I didn’t do the kickstarter to fail, nor did you back the project to receive an inconsistently printed playing card product at the end of the journey. I am first going to request that the decks be reprinted with attention to ink details and printing processes attended to properly (which obviously should have been done at the first printing run). If the facility will not own up to this mistake, I will have replacement decks produced elsewhere so that the decks that you ordered are printed properly for the integrity of your games.
Again my apologies that this is even an issue, but I will not stop until replacement decks are in everyone’s hands and in the quantities that they originally ordered as well. And what about the decks that some backers sold to others? They too will receive replacement decks as needed.
Thank you for your support, patience, and understanding as I work to resolve this issue at hand.
Jason
Desjgn Playing Cards
This is a big concern and issue that I want to get a handle on immediately. I need you to inspect your red decks to see if you see inconsistencies in the red backs’ hues. If this is the case, please send me an image of what you find as I will be talking with the manufacturer tomorrow as well as documenting every instance of this issue. Next, check your blue decks too just to be thorough, even though this back color has not had the issue but once.
This issue for me is beyond frustrating as much as it has been for several backers. I didn’t do the kickstarter to fail and sometimes in the production process mistakes are made that are not only infuriating, but could simply be avoided which obviously culminates frustration for all parties involved and my apologies that this issue is presenting itself at all. It truly kills me that this is even an issue as the Classic Victorian and Classic Flourish products turned out wonderfully in their printing, starting back in 2013.
So what am I going to do about it and what solutions do I have to resolve and fix this issue? Like I mentioned before, I didn’t do the kickstarter to fail, nor did you back the project to receive an inconsistently printed playing card product at the end of the journey. I am first going to request that the decks be reprinted with attention to ink details and printing processes attended to properly (which obviously should have been done at the first printing run). If the facility will not own up to this mistake, I will have replacement decks produced elsewhere so that the decks that you ordered are printed properly for the integrity of your games.
Again my apologies that this is even an issue, but I will not stop until replacement decks are in everyone’s hands and in the quantities that they originally ordered as well. And what about the decks that some backers sold to others? They too will receive replacement decks as needed.
Thank you for your support, patience, and understanding as I work to resolve this issue at hand.
Jason
Desjgn Playing Cards
