Located an email on this reservation and they list a "white chevy cruze" as my rental but I was in a Toyota Tacoma. Talking with them now.
So somehow I have an email saying I was given a white chevy cruze, but they have the tacoma in their system for what I returned. They sent me pictures of "ashes" inside the car and their report lists the smoke smell as "heavy" which is fucking laughable because:
1. I don't fucking smoke
2. If there WAS a heavy smell of smoke in the truck I would fucking notice it!
The guy tried offering me half off and I asked to speak with a manager and he said he was a supervisor and eventually he gave in and said they wouldn't charge me.
Only thing I can think is one of their employees who drives them back and forth decided to light up in the vehicle as he was moving it back and fuck me over. But given the amount of others who've gotten similar bogus charges it's possible this is a coordinated scam they run to try and pad their profits (which are already ridiculous).
I was ready to fight them in court, make them bring in their witness, make them show the history of the vehicles rental after I was done using it (I bet it went right back out on the road because they were slammed with people and barely had enough cars to meet demand), etc.