Quicksilver-75
4 of a Kind
I'm still speechless. I don't think I've ever been subject to such poor service and lack of tact.
My wife and I drove our kids to a popular vacation spot here in mid-western Ontario. It's a little town called Sauble Beach and is located along lake Huron. The place we were staying at was called Sauble Beach Lodge. It was pretty bad tbh. But it is located next to where our close friends have their cottage.
We had been in our room for five minutes when our friends called and asked if we were on the road. When we told them we were actually already here they came up and met us at our room. That's when everything went f'n out of control...
A manager walked past our door, which was still open while our friends waited for us to get our 2, 5 and 7 year old into their swim trunks. She asks what the hell are these people doing in our room. My wife says they just walked up and we're all going to the beach.
The woman insists in horrible English that they are staying in our room. To which I start laughing and tell her that they are our friends and have their own cottage across the way. She isn't having it. She tells us four times after that she is refunding our money and we have to leave immediately.
My wife in tears and shaking mad starts packing back up the few things we started to put in the fridge. I call the OPP, our version of state police.
A huge argument starts outside and spills into the office about the validity of this decision. But we no longer want to stay here regardless. After we have the room vacated she goes through the room to inspect it and takes us back to the office. After getting her ape son, husband to accompany her behind the desk she laughs and tells us she's not refunding anything!
I go absolutely fucking bananas and immediately call the police back and inform them that they had better get an officer here quick because things are escalating and I'm about to beat the shit out of this manager's son who is laughing at us.
After the police show up they begrudgingly give up everything but one night's rent. Which is bullshit because 10 minutes hardly constitutes fair use. Especially considering that the decision to remove us was just that. Their decision.
Ruined vacation, sobbing kids and ripped off. Absolutely no fucking reason for things to have gone this way. Until we started writing a review. Seems these guys do this quite often. Double book a room at busy season, kick one out before the other family arrives and keep their money...
Lawsuit coming...
:
My wife and I drove our kids to a popular vacation spot here in mid-western Ontario. It's a little town called Sauble Beach and is located along lake Huron. The place we were staying at was called Sauble Beach Lodge. It was pretty bad tbh. But it is located next to where our close friends have their cottage.
We had been in our room for five minutes when our friends called and asked if we were on the road. When we told them we were actually already here they came up and met us at our room. That's when everything went f'n out of control...
A manager walked past our door, which was still open while our friends waited for us to get our 2, 5 and 7 year old into their swim trunks. She asks what the hell are these people doing in our room. My wife says they just walked up and we're all going to the beach.
The woman insists in horrible English that they are staying in our room. To which I start laughing and tell her that they are our friends and have their own cottage across the way. She isn't having it. She tells us four times after that she is refunding our money and we have to leave immediately.
My wife in tears and shaking mad starts packing back up the few things we started to put in the fridge. I call the OPP, our version of state police.
A huge argument starts outside and spills into the office about the validity of this decision. But we no longer want to stay here regardless. After we have the room vacated she goes through the room to inspect it and takes us back to the office. After getting her ape son, husband to accompany her behind the desk she laughs and tells us she's not refunding anything!
I go absolutely fucking bananas and immediately call the police back and inform them that they had better get an officer here quick because things are escalating and I'm about to beat the shit out of this manager's son who is laughing at us.
After the police show up they begrudgingly give up everything but one night's rent. Which is bullshit because 10 minutes hardly constitutes fair use. Especially considering that the decision to remove us was just that. Their decision.
Ruined vacation, sobbing kids and ripped off. Absolutely no fucking reason for things to have gone this way. Until we started writing a review. Seems these guys do this quite often. Double book a room at busy season, kick one out before the other family arrives and keep their money...
Lawsuit coming...
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